Customer Support Specialist (Trust & Resolution)

Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 200+ professionals who care about speed, security and user experience. We support 400+ games such as Roblox, League of Legends and Fortnite, attracting more than 12+ million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact!

We’re growing and looking for a Customer Support Specialist to join our Customer Experience, Trust & Resolution team. You’ll play a key role in delivering high-quality support, creating seamless customer experiences, and resolving user inquiries in a fast-paced, dynamic environment. Sounds like you? Apply now - we’d love to meet you.

POSITION BREAKDOWN

• Resolving issues raised by buyers and sellers, ensuring fair and efficient outcomes;

• Reviewing user reports related to potential fraud, order issues, and disputes;

• Assisting customers with post-purchase issues via live chat and email;

• Managing warranty requests and resolving issues that arise after a purchase;

• Collaborating with colleagues across departments to resolve disputes and other order-related matters efficiently.

WHAT MAKES YOU A GREAT FIT

• Strong written and verbal communication skills in Lithuanian and English;

• Flexibility to work both day and night shifts across weekdays and weekends;

• High attention to detail and the ability to perform well under pressure;

• Ability to handle sensitive and confidential information with discretion;

• A genuine passion for delivering outstanding customer experiences;

• A collaborative team player who thrives in a dynamic environment;

• Proactive mindset with a willingness to improve processes and contribute ideas;

• Previous experience in customer support or a similar role is an advantage;

• An interest in or previous experience with the gaming industry is a strong advantage.

PERKS & BENEFITS

• Growth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;

• Health & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues;

• Office perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events;

• Additional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days;

• Equity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program;

• Extra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses;

• Remote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred.

GROSS SALARY

Compensation for this position is €8.30/hour (gross) during daytime hours and €12.45/hour (gross) for night shifts.

WHAT TO EXPECT NEXT

Shortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview.