Customer Success Manager

What you will be doing:

Hubble is experiencing rapid growth, and our Customer Success team is leading the charge-partnering with a diverse range of organizations, from multinational conglomerates to large government agencies. We are a high-performing, collaborative team dedicated to delivering software solutions in a space driven by digital innovation. Internally, our team has a culture of helpfulness and a bias toward action. Externally, we are highly professional and competent partners, empowering our customers with the software they need to succeed.

Our ideal candidate is detail-oriented, able to drive technical solutions in collaboration with customers, and capable of building lasting relationships within customer organizations.

Job Description:

• Drive Technical Solutions - Leverage your expertise in the software space to collaborate with clients on technical solutions, proposing both short-term workarounds and long-term product deliverables. Be able to own feature requests, bugs and customized builds
• Lead Renewals & Growth - Drive enterprise subscription renewals, cross-sells, up-sells, expansion bookings, and overall account growth.
• Own Customer Relationships - Manage the end-to-end customer journey, from implementation and onboarding to continuous product adoption across multiple departments, stakeholders, and business users. This includes providing first-level technical support where necessary.
• Technical Project Management - Oversee large-scale software customization projects, coordinating between product managers, engineers, and external customer teams to ensure successful outcomes.
• Improve our Product - Act as the voice of the customer within Hubble, gathering feedback and advocating for feature enhancements to be incorporated into the product roadmap.
• Be the Escalation Point - Serve as a dedicated contact for customers, addressing both software and non-software concerns with urgency and efficiency.
• Enhance Operational Excellence - Lead initiatives to improve product delivery, optimize internal processes, and enhance the overall customer experience.
• Track & Manage Performance - Maintain a structured approach to portfolio management using project management tools, dashboards, and data-driven insights to monitor portfolio success.

What we need from you:

• Minimum 5 years’ experience in Customer Success, Engineering Management, Technical Project Management, Product Management, SaaS Operations, Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management and technical experience is a plus
• Strong customer service and troubleshooting/problem solving skills.
• Highly organized, structured and detailed oriented
• Good communicator: able to draw analogies, distill complex situations into simple concepts.
• A strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuade others, and help customers gain understanding