Technical Operations Engineer

* Excellent communication skills are essential, as the role involves regular interaction with international clients.

Elevate is recruiting an TechOps Engineer for our IT team. As an TechOps Engineer, you will be responsible for the daily and long-term strategic management of software and technology-related hardware within the organization.

Specifically, the TechOps Engineer will:

• Respond to incoming alerts and service desk tickets, ensuring timely visibility and communication across IT teams.
• Perform initial troubleshooting for hardware, software, and network issues, escalating complex problems when necessary.
• Gather and analyse data related to IT asset life cycles, including hardware and software inventory.
• Assist IT leadership in implementing IT Asset Management (ITAM) strategies and compliance policies.
• Prepare reports on risk remediation and optimization activities for digital technology assets.
• Coordinate with other IT groups for application deployments and ensure compliance with security standards.
• Maintain accurate documentation of incidents, resolutions, and asset changes.

Skills for success:

• Ability to diagnose hardware, software, and network issues, manage service desk tickets, and escalate complex incidents effectively.
• Knowledge of IT asset life cycles, hardware and software inventory, ITAM practices, and security compliance policies.
• Ability to analyse asset data, identify risks, track remediation activities, and prepare reports to support IT optimization.
• Strong collaboration and coordination skills to support IT teams, manage application deployments, and maintain accurate incident and asset records.

Experience:

• 3-5 years experience in IT support or service desk.

Qualifications:

• Bachelor's Degree in CS/IT or related field.

About Us:

Elevate is an expert-led, AI-powered global law company with over 2,200 employees. We are unique in our ability to provide a complete range of software, consulting, and services to help law departments and law firms improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

• Certified as a Great Place to Work® 2026 across the US, UK, India, Philippines, and Poland for the second consecutive year
• Awarded the 2026 Workplace Honour for Culture, Belonging & Community
• Certified as one of the UK's Best Workplaces® for Development 2025 by Great Place to Work®
• For the eleventh consecutive year (2026), Chambers and Partners ranked Elevate a Band 1 global services provider across all categories (Contract Lifecycle Management, Litigation Services, Flexible Legal Staffing, Intellectual Property Management, and LawTech Workflow Management & Service Platforms) and as an ALSP in APAC
• Newsweek named Elevate one of America's Greatest Workplaces in Professional Services for 2025 and previously awarded it the highest rating in the America's Greatest Workplaces for Diversity and America's Greatest Workplaces for 2024 lists
• For the fourth year in a row, Elevate's integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Elevate named a top ALSP in Asia by Thomson Reuters Asian Legal Business in 2024
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016

Learn more at https://elevate.law

See more jobs at https://elevate.law/careers/

Follow us on social media https://www.linkedin.com/company/elevate-services

All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.