Customer Advisor
First seen by Alion on Nov 5, 2026.
The Pre-Payment Front Office has the responsibility for serving customers with gas and electricity services on a pay as you go tariff. It strives to provide excellent service, aligning customers’ ability to pay to debt collection and offer a budgeting service to those without debt.
- 12-24 Months International Call centre Experience with Utilities Experience.
- Matric Qaulification
- Clear Credit and Criminal
Available to rotaional shift:
Days of operation
MONDAY - FRIDAY
SATURDAY
SUNDAY
Hours of operation
09.00-20:00
09:00-16:00
Closed
At ellio, we’re committed to a safe, healthy, and professional working environment for our people. Successful candidates must report for every shift fit for duty and remain free from impairment caused by alcohol or other substances throughout working hours. All our people are expected to comply with our workplace alcohol and substance-use policy.
Duties & Responsibilities
Pre-Payment (Pay as you go)
The Pre-Payment Front Office has the responsibility for serving customers with gas and electricity services on a pay as you go tariff. It strives to provide excellent service, aligning customers’ ability to pay to debt collection and offer a budgeting service to those without debt.
They provide all the support services customers require for the operation of their prepayment meters.
Prepayment provides a secure payment method for the Customer base suitable for debt recovery and Customers who prefer to Pay as you go.
The Prepayment front office is responsible for all areas of Customer Contact including:
- Meter Installation, removals & exchanges (including Smart installs)
- Faults and Emergencies
- Debt Settings
- Customers with financial vulnerabilities
- Support Vulnerable customers, Safe & Practicable checks
- Consumption queries
- Appointment and De-appointment flows
- Siemens online queries
- Experian (For credit checking)
- Replacement cards and keys
- Providing UTRNs for Smart pay as you go customers
- Sending RTIs to outlets
- Amending electricity and gas credit
- Debit and credit investigations
- Value add products & services (Boiler care, smart solutions etc.)
Relationships exist with Metering Services and External Utility Companies for In and Out of Area gas and electricity customers.
These processes involve responding to emails, investigation of accounts, billing queries, card and key orders and liaising with external companies to obtain misdirected payments.
Prepayment front office aims to provide a means of secure debt recovery for customers in debt and a secure and convenient “pay as you go” product for customers who desire this method.
All the Centres operate a POD set up which includes support from floorwalkers to offer a better service to customers ensuring the customer request or query is resolved within service level. Where possible, all issues are handled end to end within the pod.
Desired Experience & Qualification
12-24 Months International Call centre Experience with Utilities Experience.
Matric Qaulification
Clear Credit and Criminal
Sober Habits
Package & Remuneration- Permanent Position
- Competive Basic Salary
- Weekend Hero Bonus
- Shift Allowance
- Free Transport from 7pm
- Medical Insurance