Strategic Customer Engagement Manager

A.Lead Strategic Sales Engagements

• Engage with the RAD to develop an Action Plan aiming to build Elsevier advocacy across the multiple customer segments targeted in the GTM Plan to support the strategic sales projects.
• Lead consultative engagements by conducting capability assessments, needs analysis, and strategic planning to position Elsevier as a trusted knowledge partner for uplifting the quality of education & research through high quality content & structured capacity building initiatives.
• Support the Sales Team, in the initial stages of the project including business development planning and pre-sales consultation with the strategic stakeholders.

B.Support and Drive Go-To-Market Projects

• Collaborate closely with Sales, Product, and Marketing teams to develop Value Stories/ Case Studies/Success Story aligned with China Region’s GTM objectives, contributing insights that support market penetration and revenue growth in the targeted customer segments.
• Prepare and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders identified in each project.
• Design + implement engagement strategies for large-scale deals, ensuring seamless delivery and enhanced value over long-term relationships.

C.Customer Success and Value Expansion

• Act as a trusted advisor to high-value prospects, continually engaging with stakeholders to expand adoption + deepen the strategic partnership.
• Monitor market trends, competitor activities, & customer feedback, using insights to optimize customer engagement + strengthen Elsevier’s positioning.
• Ensure successful and on-budget delivery of complex solutions, continually evaluating opportunities for growth and further engagement within existing accounts.

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