Product Support Engineer

Emagine • SQL • 27 days ago
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Salary
≈ $28k – $75k per year (Estimated)
Location
In office (Kraków)
Employment
Full-Time
Overview
Company
Impact
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Emagine

Emagine is a pan-European business and technology consultancy specializing in high-end IT consulting and business transformation. Headquartered in Denmark, the company provides expert advice, managed teams, and managed services to enterprise clients in industries such as banking, finance, and telecommunications.
emagine.org • HQ: Copenhagen, Denmark • Professional Services

Industry: banking

Client: global bank

Work model: 6 days/month on-site from Cracow + the rest remotely

FTE: full-time (including one Saturday on-call)

Project language: English

Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation)

Assignment type: B2B

We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.

Key Responsibilities

  • Production monitoring and support

  • Major incident management

  • Incident resolution

  • Root Cause Analysis (RCA)

  • Problem management

  • Service restoration

  • Production stability improvements

  • Change and release support

  • Operational resilience

  • Stakeholder management

  • On-call support

  • Out-of-hours support

Key Requirements

  • 2nd Line (L2) Application Support

  • 3rd Line (L3) Production Support

  • Production Management

  • Application Support Engineering

  • Production Engineering

  • Strong SQL skills (querying, troubleshooting, data analysis)

  • Strong Linux/Unix administration and troubleshooting experience

  • Experience working in 24/7 production support environments

  • Strong incident, problem, and change management experience

Nice to Have

  • SWIFT

  • Cross-border Payments

  • High-value Payments

  • Real-time Payments

  • Payment Investigations

  • Payment Processing Platforms

  • Correspondent Banking

  • Treasury Payments

  • Transaction Banking

  • Payment Operations

  • Experience with SRE practices, monitoring, automation, and observability tools

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