Production/Application Support Engineer

Emagine · IT Consulting & Digital Transformation · Freelance & Talent Marketplaces · 3 days a week in the office · Paid as a contractor rate · Python · Java · ETL/ELT · DataStage · 1 month ago
Smart Apply
Similar jobs
2,137,151open jobs
136,176companies
253,594added this week
Browse all
Salary
≈ $42k – $84k per year (Estimated)
Location
Hybrid (Warsaw, Gdańsk, Poland)
Seniority
Senior · 5+ years exp
Employment
Contractor

First seen by Alion on Oct 4, 2026.

Overview
Company
Impact
Profile match

Emagine

Emagine is a pan-European consultancy headquartered in Denmark that supplies senior independent consultants and managed teams to large enterprises, rather than employing a permanent delivery bench. Its network model matches experienced freelance specialists in technology, engineering and business transformation to client assignments, an approach that suits banks, insurers and telecoms operators needing scarce expertise for defined periods. Operating across the Nordics, Germany, France, Poland and beyond, the firm also takes on managed service engagements where it assumes responsibility for an entire function or delivery scope rather than placing individuals.
emagine.org · HQ: Copenhagen, Denmark · Freelance & Talent Marketplaces · IT Consulting & Digital Transformation · IT Staffing & Staff Augmentation · 501-1000 employees · Est. 2001
Backed by Axcel

Industry: banking

Rate: up to 135 pln/h netto on b2b

Location: 3 days per week form office in Gdańsk or Warsaw

Overview

This role focuses on managing incidents and problems, ensuring production environments are stable and operational efficiencies are improved. The ideal candidate will have extensive experience in IT operations, especially within application support and incident management frameworks.

Main Responsibilities

The consultant will be responsible for:

  • Owning the RCA process for production incidents, diagnosing, resolving, and preventing future occurrences.

  • Continuously monitoring service health and managing production support.

  • Designing, implementing, and maintaining CI/CD pipelines.

  • Ensuring the stability of Pre-Production and Production environments.

  • Documenting operational procedures and known issues to enhance knowledge management.

  • Collaborating with development and platform teams to improve operational feedback loops.

  • Identifying pain points and proposing automation strategies.

  • Enhancing observability through dashboards and alerts.

  • Participating in service continuity initiatives and disaster recovery drills.

Key Requirements

  • 5+ years in IT operations or production-facing roles.

  • Proven incident ownership from alert to RCA to prevention.

  • 2+ years working within an ITIL framework.

  • Experience in Agile environments.

  • Excellent English communication skills (C1 level).

  • Proficiency with Jenkins and CI/CD methodologies.

  • Strong troubleshooting, problem-solving, and independent investigation skills.

  • Experience with log analysis tools like Splunk and Sysdig.

  • Familiarity with observability tools like Prometheus and Grafana.

  • Comfortable operating Kubernetes services.

  • Excellent skills with Ansible and Docker.

  • Basic scripting skills (Bash, Python) for automation.

Nice to Have

  • Operational experience with IBM Datastage.

  • Willingness to learn Pega and Airflow.

  • Experience with relational databases (Oracle, DB2).

  • Knowledge of ETL application behaviors and Rest API communication.

  • Experience with supporting distributed systems such as Kafka.

  • Java development background for understanding integrations.

Tech stack

  • Incident management
  • ITIL
  • Log analysis
  • Jenkins
  • Observability
  • Kubernetes
  • Ansible
  • Docker
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
2,137,151 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Support
Similar stack
Same company
Warsaw
In office · Full-Time · 5+ years exp · Coimbatore
ABAP
Apply
In office · Full-Time · 5+ years exp · Bengaluru
Python
DevOps
Incident Management
Apply
Hybrid · Full-Time · Bachelor's Degree · Rome
Analytics
Power BI
Apply
Support Technician 3 days ago
In office · Part-Time · Torrance
Apply
Support Technician 2 days ago
In office · Part-Time · Johnson City
Apply
≈ $53k – $96k per year (Estimated) · In office · Full-Time · 8+ years exp · Warsaw
DevOps
TCP/IP
Apply
≈ $19k – $40k per year (Estimated) · Hybrid · Full-Time · 2+ years exp · Warsaw
Apply
In office · Full-Time · Warsaw
Analytics
Microsoft Excel
Apply
≈ $58k – $135k per year (Estimated) · In office · 8+ years exp · Bachelor's Degree · Warsaw
Apply
≈ $18k – $38k per year (Estimated) · In office · 2+ years exp · Warsaw
Apply
See all jobs
This is one of many
2,137,151 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles