Admissions Support Coordinator

Overview

Hourly Pay: $22.00 to $24.00, includes quarterly metric bonus opportunity!

Work Environment: Hybrid (2 days in-office, 3 days remote)

Location: 3133 W Frye Rd., Suite 525, Chandler, AZ

Schedule: Monday - Friday 9:00 AM to 5:00 PM

Admissions Coordinator, you'll serve as a trusted guide, helping families understand treatment options, navigate the admissions process, and connect their child with the support they need.

Responsibilities

• Connect with prospective families by phone and conduct initial needs assessments.
• Guide families through the admissions process from first inquiry to enrollment.
• Partner closely with clinical teams, program leadership, and internal stakeholders to coordinate admissions.
• Follow up promptly with inquiries and build meaningful relationships with families seeking care.
• Maintain accurate documentation and activity tracking in Salesforce.
• Develop expertise in Embark's programs and behavioral health treatment options.
• Contribute to a collaborative, goal-oriented team focused on helping more young people access life-changing care.

Qualifications

• 2+ years of behavioral health, healthcare admissions, patient access, intake, or related experience required.
• Bachelor's degree preferred.
• Strong phone presence with the ability to build trust, communicate with empathy, and confidently navigate objections.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Bilingual (English/Spanish) is a plus.

Benefits

• Medical, Dental & Vision Insurance - Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave - Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage - Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match - Retirement savings with matching contributions after eligibility period.
• PTO & Holidays - Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) - Free, confidential support for life’s challenges.

Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.