Manager Maintenance Operations

POSITION SUMMARY:

Supervises and oversees all active aircraft maintenance workload, resources, and activities at the Embraer Executive Jet Service Center under line and base maintenance requirements. Directly responsible for the day-to-day activities of all hangar floor operations.

JOB RESPONSIBILITIES:

• Track work schedules, supervise aircraft hangar / aircraft leads, coordinate materials and resources to successfully deliver aircraft maintenance and / or modifications on budget and schedule.
• Work closely with management to assure Quality, compliance, dependability, reliability, Training, and Continuing Safety policies are strictly adhered to.
• Responsible for all activities of the maintenance planning and production control area in the hangar.
• Track and report daily maintenance productivity performance.
• Handle team related issues for assigned team members and work with maintenance manager to police and enforce code of conduct and ethics.
• Cover hangar operations for absent Lead(s) by delegating duties to experienced technicians.
• Coach, assist and supervise Team members in proper work procedures and practices.
• Ensure Team members observe and comply with all company policies and procedures towards performance metrics and report progress.
• Review manpower requirements to achieve performance metrics. Including the review of scheduling of vacation times and time-off with Maintenance Manager.
• Coordinate support from outside services (Treatment, Cleaning, Fuel trucks, NDT, etc.)
• Perform monthly production planning towards achieving (sales) performance metrics by working closely with the Maintenance Sales and Management Team.
• Coordinate activities around implementation of new product / service line development (new revenue stream such as component repair business; batteries, wheel/tire assembly, etc.)
• Develop, lead and participate in P3E Continuous Improvement Projects
• Understand the budget of applicable accounts to maintain cost, reduce waste and optimize non-billable time. Follow metrics and make continuous improvement to support budget metrics.
• Participate in capital improvement projects and equipment acquisitions.
• Performs public relations functions for the company and develops a working relationship with customers’ and vendors’ officers.
• Assure customer satisfaction is measured and improvements and corrective actions are implemented in a timely manner.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• Associate's degree or high school graduate with technical training and knowledge normally achieved through graduation from a university or equivalent experience.

Experience:

• A successful track record and experience with process improvement in maintenance and/or production environments.
• Prefer experience in positions requiring budget understanding, resource forecasting and management, and workload planning in maintenance.
• Prefer hands-on experience spent in the repair, maintenance, overhaul, or manufacture of Executive Business Jets.
• Prefer 5+ years of experience supervising and/or directing workgroups.

Knowledge, Skills & Abilities:

• FAA A&P license Desired
• Supervisory, planning, and scheduling experience.
• High level communication skills, written and verbal.
• Ability to coach and motivate.
• Strong presence on maintenance/ production floor continuously driving improvement.
• Analytical problem-solving ability, process oriented.
• Must be proficient in Microsoft Office and Microsoft Project.
• Desirable: Experience in ERP systems (AS-400, SAP) and Oracle (Quantum, Corridor).

Working Conditions / Environment / Special Requirements:

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
• May require travel up to 25%

GENERAL COMMITMENT FOR ALL EMPLOYEES:

• Commitment to company values and complies with department norms, policies, directives, and Standard Operating Procedures (SOP), ENS, company policies and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information (ENS-002495)
• Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.