Field Service Engineer
In This Role, Your Responsibilities Will Be:
Provide on-site technical service for customers with installed measurement and instrumentation products.
Diagnose equipment issues and perform installation, start-up, commissioning, maintenance, repair, upgrades, and replacement activities.
Respond promptly and professionally to emergency service requests.
Provide customers with technical support, recommended service standards, and industry best practices.
Support the preparation of repair scopes and quotations based on identified customer requirements.
Coordinate product recall and replacement activities when required.
Prepare clear and accurate service reports, documenting completed work, technical findings, and recommended follow-up actions.
Report work progress, customer requirements, and technical issues to the Service Manager.
Collaborate closely with Measurement Solutions colleagues and other business unit team members.
Proactively identify opportunities to improve service quality, operational efficiency, reliability, and customer satisfaction.
Provide product operation and maintenance guidance or training to customers when required.
Follow all applicable safety, quality, environmental, and company procedures while performing work at customer sites.
Travel to customer locations as required to support service assignments.
Who You Are:
You identify and seize new opportunities. You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You persist in accomplishing objectives despite obstacles and setbacks.
For This Role, You Will Need:
At least 3 years of field service experience with measurement, instrumentation, electrical, electronic, communication, or industrial equipment.
An Industrial Engineer certificate or a higher-level professional certification in at least one relevant field, such as electrical engineering, electronic engineering, communications, or air environment.
Practical ability to troubleshoot, maintain, and repair technical or industrial equipment.
Ability to respond appropriately to urgent and sensitive service situations and work effectively under pressure.
Effective collaboration and interpersonal skills for working with customers, colleagues, and other stakeholders.
Clear written and verbal communication skills.
Willingness and ability to travel to customer sites as required.
Commitment to following workplace health, safety, environmental, and quality requirements.
Preferred Qualifications That Set You Apart:
A degree or equivalent technical education in engineering, instrumentation, electrical engineering, electronic engineering, communications, environmental engineering, or a related field.
Experience servicing process measurement or industrial instrumentation equipment.
Experience with commissioning, start-up, preventive maintenance, troubleshooting, and repair at refinery, petrochemical, chemical, power, or other industrial facilities.
Familiarity with plant maintenance, repair, and operations processes and spare-parts support.
Experience preparing technical service reports, repair recommendations, or service quotations.
Working-level English communication skills for reviewing technical documents and collaborating with regional or global colleagues.
A customer-focused approach and the ability to build productive working relationships across different functions.
- Preference will be given to those with electrical, electronic, or communications-related qualifications (전기, 전자, 통신관련자격증우대)
Our Culture and Commitment To You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster innovation, collaboration, and diverse perspectives because great ideas come from great teams. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
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