Team Leader

Please club the Generic KRAs with one of following sections that is relevant to the job post

Common KRAs:

1. Supervise daily operations to ensure activities are executed accurately, safely, and on time in accordance with approved SOPs and service standards.

2. Lead, guide, and coach team members to drive consistent performance, accountability, and teamwork.

3. Ensure compliance with all safety, regulatory, and company requirements, proactively identifying risks and escalating incidents or deviations without delay.

4. Monitor adherence to quality systems and conduct checks to support continuous improvement in service delivery and operational effectiveness.

5. Oversee, the safe and effective use of operational equipment, tools, and consumables, ensuring availability and proper handling.

Enforce professional conduct, grooming standards, and compliance with uniform and PPE requirements across the team.

ASO:

1. Coordinate and control aircraft loading and offloading activities in line with Galley Loading Plans (GLP), airside procedures, and safety requirements.

2. Supervise the positioning, operation, and marshalling of high loaders and other airside equipment in compliance with aviation regulations.

3. Conduct airside safety checks and provide operational guidance to maintain a zero-incident environment.

4. Ensure immediate reporting and escalation of airside incidents, hazards, or operational non-compliance.

5. Perform duties in alignment with the Quality Management System and ISO 9001 requirements applicable to airside operations.

EFS:

1. Supervise housekeeping operations to ensure cleaning services are delivered in accordance with approved scopes of work and hygiene standards.

2. Plan and monitor routine, deep-cleaning, and linen-change schedules to ensure consistent cleanliness and sanitation.

3. Conduct inspections to verify compliance with cleaning and hygiene standards and drive corrective actions where required.

4. Manage and evaluate third-party cleaning service providers against agreed KPIs and SLAs.

5. Control inventory levels and replenishment of cleaning consumables to support uninterrupted operations.

6. Promote sustainable and environmentally responsible practices within facilities and housekeeping activities.

Education Qualification:

Higher Secondary School Certificate or equivalent.

Work Experience:

Minimum 3 years of supervisory experience, ideally within the in-flight catering or aviation operations environment

Experience in managing staff accommodation or large-scale residential cleaning operations is desirable.

Skills:

Proficiency in written and spoken English.

Strong supervisory capabilities, effective communication skills, and high attention to detail.

Ability to train, guide, and motivate a team of housekeeping staff.

Strong knowledge of cleaning procedures, chemical usage, and hygiene protocols.

Skilled in conducting audits and identifying areas for improvement.

Proficient in providing operational reports and escalating issues professionally.

Experience in monitoring service providers against KPIs and contractual terms.

Capability to manage cleaning consumables and place orders proactively.

Understanding of and commitment to eco-friendly cleaning practices.

Ability to implement and manage cleaning schedules efficiently.

Familiarity with workplace safety standards, PPE usage, and infection control practices.