Technology Engineer

The Technology Engineer - Digital Workplace is responsible to support the different of digitalized technology solutions service lines, she/he needs to be forward thinking, Innovative and creative ways to assist in building new mobility service, cross-functionally and work with different teams to define, execute and manage mobility solutions. Provide necessary knowledge base, FAQs and SOPs for evaluated solution including L3 support.

Job Requirements:

• Technology expert on the following:

• Microsoft Endpoint Manager (Intune & SCCM)

• Microsoft Teams Administration

• Windows Autopilot

• Conditional Access Policies

• BitLocker and Device Encryption

• Tier 2/3 Technical Support

• Root Cause Analysis

• Technical Documentation

• Patch Management

Technology basic skills:

• Microsoft Defender for Endpoint

• Modern Desktop Deployment and Provisioning

• Process Automation and Optimization

• Collaboration tool integrations, including third-party apps and workflows in Microsoft Teams
• Microsoft Teams administration, governance, policies and lifecycle management
• Teams’ collaboration capabilities, including meetings, webinars, channels, apps and external access
• SharePoint Online and OneDrive integration for secure content collaboration and sharing
• Microsoft 365 collaboration governance, adoption, usage reporting and service improvement
• ITIL-based Support Processes

• Work closely with third-party vendors for testing and product evaluation

• Provide advanced support for Microsoft Teams and collaboration services, including incident resolution, root-cause analysis and service restoration
• Configure, test and maintain Teams policies, meeting features, application integrations and collaboration controls
• Develop knowledge articles, standard operating procedures and user guidance for Teams, SharePoint Online and OneDrive
• Monitor collaboration service health, adoption and usage trends, and recommend improvements to security and user experience

• Able to explore new technologies and be able to bring in new ideas from the industry

• Assist the wider corporate mobile strategy, innovation and mobile-specific business opportunities

• Work closely with the IT Operations team to run products effectively on a day-2-day basis i.e. have tracking, reporting, security and operational tools integrated and working

• General banking and business area knowledge is necessary to steer necessary implementations according to bank strategy. ENBD-specific knowledge of the business requirements responsibilities preferred

Roles & Responsibilities:

• Collect, Validate and analyze relevant data required for endpoint management
• Liaise with cross functional IT infrastructure team members
• Deliver assigned elements of the project to enable achievement of relevant milestones.
• Highlight project issues and risks to the project manager
• Highlights to the project manager if deadlines, quality or budget are significantly at risk
• Maintain the project schedule and monitor approved baselines and conduct variance analysis.
• Comply with project specifications and standards in order to deliver quality and timely project outputs.
• Co-ordinate and follow-up with all involved parties to resolve issues/queries and complete assigned project elements in a timely manner.
• Provide relevant Reports regularly to enable project review and decision making, where appropriate.
• Undertakes objective, systematic analysis and draws accurate conclusions based on evidence.
• Recognizes the links between interconnected issues. Identifies problems and works to resolve them. Thinks laterally, identifies, implements and promotes improved work practices.
• Values expertise and capitalizes on the knowledge and skills of others within the organization.
• Contributes own expertise to achieve outcomes for the business unit.
• Builds and sustains positive relationships with team members, stakeholders and clients.
• Understanding of General IT Service Management policies, procedures, and best practices
• Technological knowledge about the various IT resources required for organizational functioning
• Good understanding of IT Virtual and Mobility Infrastructure components for enterprise users, Security Management, Wi-Fi solution
• Time management
• Good understanding of banking IT Branch and Office Infrastructure
• Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices
• Excellent written and oral communication skills
• Excellent organizational and problem-solving skills
• Must be able to accurately report information in a timely manner
• Must be able to prioritize and evaluate a high number of tasks at once
• Self - Driven & Goal Oriented
• Driving & Co-ordination skills
• 5+ years of related to enterprise Mobile and Virtual solution
• 3+ years of experience working under banking operational environment or equivalent
• 4+ years of experience in ITIL Service Management processes: Change and Release
• University degree in Information Technology.
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification

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