Regional Manager

We are seeking to employ a Regional Manager to join our team with experience in managing different commercial sites. This role will oversee operations and performance across multiple food manufacturing and packaging sites across different locations within the region. Primary focus will be to ensure the highest standards of cleanliness and customer satisfaction while managing a team of cleaning professionals and driving operational efficiency.

Key Responsibilities
- Develop and implement cleaning service strategies that align with company objectives and enhance client satisfaction.
- Supervise daily operations to ensure compliance with safety and cleanliness regulations.
- Lead, train, and mentor a diverse team of cleaning staff to promote a positive work environment and meet performance goals.
- Manage client relationships, addressing concerns and queries to maintain high service levels.
- Conduct regular site inspections to assess service quality and operational effectiveness.
- Analyze service data and performance metrics to identify areas for improvement and implement corrective actions.
- Coordinate with other departments to streamline operations and ensure availability of necessary supplies and equipment.
- Prepare and manage regional budgets, ensuring cost-effective operations while achieving service targets.

Requirements
- Proven track record in a management role within the cleaning or facilities services industry.
- Demonstrable experience in operational management, including staff supervision and training.
- Strong knowledge of cleaning standards, health and safety regulations, and quality assurance processes.
- Excellent interpersonal and communication skills to effectively manage teams and client relations.
- Ability to analyze performance metrics and utilize them to drive service improvement.
- Proficient in using management software and tools for operational oversight.

Preferred Qualifications
- Relevant management qualification or degree in business administration or similar field.
- Experience with green cleaning practices and sustainability initiatives.
- Familiarity with budget management and financial reporting in a service-oriented environment.
- Certification in health and safety standards related to cleaning services.

Welcome to Empact

With over 30 years of experience in South Africa and a range of seasoned professionals, Empact Group is a partner that you can count on. We specialise in providing quality food services and support solutions in catering, cleaning, hygiene and pest control. Empact Group aims to create a positive impact with our expertise that is as vast and varied as the needs of our clients. Our teams put all of their knowledge and experience into delivering professional bespoke solutions whilst providing services of the highest standard. We give you absolute quality every-single-time.

We design and implement innovative service solutions to ensure that our clients can concentrate on their core business, knowing that all other activities are being managed in the safest and most cost-efficient manner.

This is all underpinned by an intrinsic Health and Safety culture which has been honoured and developed by working with some of the world’s most demanding clients, including oil and energy companies in remote or difficult environments.

We envision ourselves to be the African market leader in contract food and support services. We pride ourselves on doing our job so that you can do yours better.

As of March 2019, Compass Group Southern Africa has been changed to Empact Group. Thebe Investment Corporation (Pty) Ltd (TIC), unconditionally acquired the shareholding of Compass Group Holdings PLC in Compass Group Southern Africa. TIC now owns the entire shareholding in CGSA and its subsidiary companies including Supercare Cleaning and Supercare Hygiene.