Site Reliability Engineer

Job Description:

• Own operational excellence for assigned systems and services while supporting projects of varying complexity across teams
• Participate in on-call rotations, respond to incidents, troubleshoot complex system and deployment issues, and drive resolution
• Lead postmortem processes, conduct root cause analysis, and implement preventive measures
• Establish service level indicators, build proactive monitoring and alerting, and manage observability for Kubernetes environments, including EKS
• Build, maintain, and optimize infrastructure as code across multiple AWS environments
• Manage and optimize EKS clusters to support the availability, resilience, and scalability of containerized applications in production
• Collaborate with development teams to support releases and implement scalable, resilient, and maintainable services using GitOps and progressive delivery practices
• Maintain and improve CI/CD pipelines and automation tools to reduce toil and improve operational efficiency
• Lead capacity planning and right-sizing efforts to support performance optimization and system reliability
• Document critical systems, runbooks, architecture decisions, and system behaviors, and mentor entry-level SREs on operational best practices

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 2 to 4 years of experience in Site Reliability Engineering, DevOps, or Systems Engineering
• Experience maintaining high availability and resiliency across AWS infrastructure components, including EKS, EC2, RDS, S3, VPC, and similar services
• Production experience with Kubernetes and containerization technologies such as Docker, including deployment, troubleshooting, and optimization
• Proficiency with infrastructure as code frameworks such as Terraform and CloudFormation
• Experience with observability platforms and the technologies, systems, and networks that affect incident detection and response
• Understanding of CI/CD principles and experience with GitLab CI, Jenkins, or equivalent tools
• Knowledge of networking fundamentals, troubleshooting, and high-availability architecture patterns
• Familiarity with GitOps workflows, incident management, and on-call practices
• Strong problem-solving skills, sound judgment, and a desire to learn

Benefits:

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.