Preferred Communities Program Coordinator

Endeavors seeks a Preferred Communities Program Coordinator to provide intensive, person-centered case management for refugees, immigrants, parolees, asylees, and survivors of human trafficking who face significant vulnerabilities or barriers to stability. Working in collaboration with community partners, the Program Coordinator promotes safety, well-being, and long-term self-sufficiency for individuals and families with acute needs.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Conducts comprehensive intake and needs assessments to identify each client's strengths, service needs, and barriers to stability.
• Develops individualized, person-centered service plans that promote safety, wellbeing, and progress toward self-sufficiency for individuals and families with acute needs.
• Provides intensive case management to refugees, immigrants, parolees, asylees, and survivors of human trafficking who are experiencing significant vulnerabilities or complex needs.
• Connects clients to medical, mental health, disability, and social services, and coordinates care across providers to ensure continuity of support.
• Conducts regular home visits and in-person meetings to monitor client progress and adjust service plans as needs change.
• Refers clients for supportive services within HIAS Austin and to other community organizations, as necessary.
• Collaborates with area non-profits, healthcare providers, employers, and other community agencies to strengthen the network of resources available to clients.
• Maintains ongoing understanding of the medical, mental health, education, employment, and other social challenges faced by refugees residing in the Austin, Texas service area.
• Provides culturally and linguistically responsive services grounded in a trauma-informed, strengths-based approach.
• Advocates on behalf of clients to secure access to appropriate benefits, services, and community resources.
• Identifies opportunities to strengthen dialogue and relationships between refugee communities and public and private stakeholders.
• Keeps case notes and other files current.
• Documents all client interactions; creates progress reports and notes challenges.
• Maintains client records in compliance with organization policy and reimbursement standards.
• Works with supervisor to plan and identify program outcomes and oversee tracking of progress.
• Attends and participates in staff meetings for supervision, team building, and program planning.
• Participates in regular supervision sessions to review cases, discuss service strategy, and monitor client progress.
• Maintains client confidentiality and ensures that all office and record security procedures are followed.
• Maintains a positive, respectful demeanor in all contacts with staff and the public.
• Works to build positive, productive relationships with other staff.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS: Knowledge of Austin, TX area service provider community resources required. Proven ability to contribute both independently and as a key team member. Proficiency in a second language spoken by the local refugee population is strongly preferred.

EDUCATION: Undergraduate degree in social work, social sciences, non-profit management, or related field preferred.

EXPERIENCE: 2-3 years of relevant experience in intensive case management, social services, and/or refugee resettlement, preferably serving populations with complex medical, mental health, or psychosocial needs. Knowledge of the U.S. Refugee Program and common refugee needs; familiarity with trauma-informed and person-centered case management approaches; previous work experience at a resettlement affiliate strongly preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Ability to work outside of the 9-5 schedule, as needed.

LICENSES: Driver’s License with clear record.

VEHICLE: Valid drivers’ license with access to reliable transportation

OTHER: Must be available and willing to travel to various locations (including travel to insecure operating environments) with such frequency as the business need dictates. Proficiency in a second language preferred.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.