Product Education Manager

The Product Education Manager is responsible for delivering impactful and engaging training to ensure customers are equipped to adopt and maximize the value of Entrata’s platform. This role plays a key part in enhancing the customer experience, building advocacy, and driving platform adoption through expert-level instruction and training. Working collaboratively within the Product Education team, the role requires creativity, clear communication, and a commitment to continuous improvement in educational delivery.

*Note: If located in Utah, this would be a hybrid role.

Responsibilities

• Design and deliver customized training programs tailored to the unique needs of customers.
• Conduct instructor-led training sessions in both virtual and in-person environments for end-users, partners, and internal stakeholders.
• Develop subject matter expertise across all Entrata products and services to ensure accurate and effective knowledge transfer.
• Present technical information in an accessible and engaging manner suitable for a wide variety of user profiles.
• Lead live training sessions at company-hosted events, including presentations to large audiences.
• Independently manage curriculum development, content updates, and logistical execution of training initiatives.
• Maintain high performance by meeting deadlines and key performance indicators.
• Promote open, empathetic communication and collaboration with clients and colleagues to identify and solve challenges.

Essential Functions:

• Deliver live and virtual training sessions effectively.
• Travel domestically up to 50% with potential for international travel.
• Develop and maintain training content and curriculum independently.
• Communicate complex product features in a clear and engaging manner.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications/Skills:

• Minimum of 2 years of experience in software or sales training.
• Strong time management and organizational skills.
• Ability to communicate effectively across various audiences and learning styles.
• High emotional intelligence and ability to collaborate in team environments.

Education and Experience Requirements:

• Bachelor’s degree in Education, Business, Communications, or a related field preferred.
• Experience in the multi-family industry preferred.
• Familiarity with adult learning principles and instructional best practices.

AI & Operational Fluency:

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.