Senior AWS Connect Developer

We are seeking a Senior AWS Connect Developer to lead a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. This engagement covers Amazon Connect configuration across approximately 30 queues and 110 users, a custom agent workspace built on the Amazon Connect Streams API, Salesforce integration, bidirectional Microsoft Teams presence sync via the MS Graph API, SSO via Entra ID, and DynamoDB-backed runtime lookups. The ideal candidate has hands-on Amazon Connect experience specifically, including building and extending contact flows, and is not limited to generic AWS Lambda or serverless patterns.

Responsibilities

• Design, build and test Amazon Connect contact flows, queue configurations, and routing profiles according to the architecture defined by the Solution Architect
• Implement and unit-test Lambda functions for Salesforce transcript push, DynamoDB lookups, and agent-availability checks
• Build the custom Amazon Connect Streams API agent workspace to spec, covering chat handling, case history display, and iFrame integration of the Salesforce URL
• Implement the Microsoft Teams presence-sync intermediary component against the MS Graph API
• Contribute to IaC pipelines for Amazon Connect resources, using CloudFormation/CDK where possible and documenting manual steps where not
• Collaborate with the Salesforce Developer on Salesforce-side objects, REST API contracts, and validation
• Support QA with testable, documented components, and participate in SIT and defect resolution
• Contribute to knowledge-transfer documentation so the client's team can operate and extend the platform post-go-live

Requirements

• 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and Connect APIs/SDKs, with the ability to build and debug contact flows independently
• Solid AWS Lambda experience with S3 trigger patterns, DynamoDB reads/writes, and REST API calls from Lambda
• Proficiency in JavaScript/Node.js or Python for Lambda development
• Familiarity with the Amazon Connect Streams API or the ability to ramp up quickly on it
• Experience integrating REST APIs, consuming and producing REST endpoints such as Salesforce, MS Graph, or similar CRM/enterprise APIs
• Experience working in a structured delivery team with a shared backlog, code reviews, and a fixed deadline
• Strong attention to detail and the ability to work independently once requirements are clear
• English proficiency at B2 level or higher

Nice to have

• Expertise in Microsoft Graph API, including presence, calendar, and user APIs
• Familiarity with Salesforce REST API or APEX for integration debugging
• Familiarity with Entra ID (Azure AD) SSO configuration
• Knowledge of IaC tools such as CloudFormation or CDK for AWS resource provisioning
• Background in the contact-centre domain or prior platform migration experience

We offer

• We gather like-minded people:
• • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
• • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
• • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
• • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

Tech stack

• Amazon Connect
• Amazon Connect Streams API
• aws lambda
• Python
• Node.js
• DynamoDB
• Salesforce
• CloudFormation
• Amazon API Gateway