HR TEG Manager

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients.

Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the Job

We're looking for a proactive and detail-oriented Procurement Executive to support our day-to-day purchasing activities. In this role, you'll be responsible for vendor coordination, quotation analysis, purchase order management, and ensuring the timely availability of goods and services required for business operations. You'll work closely with internal teams and vendors to maintain efficient procurement processes while supporting cost optimization and compliance.

Location/Hours

Location: Mumbai (Bhayandar)

Shift: Flexible with shift timings.

Job Responsibilities / Expectations

• Manage manpower ratios and define career paths.
• Facilitate multiskilling, job rotation, and leadership development.
• Lead performance management and career planning initiatives.
• Drive organizational and individual G&O (Goals & Objectives) setting aligned to business strategy.
• Lead performance management programs and initiatives.
• Conduct talent potential and criticality reviews; build skill repositories.
• Establish Reward & Recognition guidelines; ensure optimal utilization linked to performance enhancement.
• Design and deploy incentive structures, performance- and retention-linked programs, and career progression models.
• Collaborate with Business/Function Heads to execute HR business plans and embed a performance-driven culture.

Audit and Compliance

• Support HR information security audits and DPA compliance aligned with ISO27001.
• Facilitate compliance with labour laws and coordinate inspections with external authorities.
• Support BCP (Business Continuity Planning) and DR (Disaster Recovery) practices from an HR standpoint.

Talent Engagement

• Develop, implement, and manage people policies and guidelines.
• Ensure an effective grievance redressal mechanism and report on its operational efficiency.
• Conduct employee satisfaction surveys and drive action planning.
• Facilitate employee self-service tools.
• Collaborate with business, compliance, and legal teams on complex employee issues.
• Lead employee retention initiatives and manage attrition.
• Drive employee engagement programs including fun activities, CSR events, and cultural celebrations.

HR Review and Reporting

• Provide periodic business-level HR metric reporting (headcount, attrition analysis, compensation variances, ESS scorecards, etc.).
• Report key HR metrics at the organizational/board level as required.
• Participate in HR reviews with business leadership.
• Benchmark and implement HR best practices from the industry.

Minimum Qualifications

• MBA / PG Diploma in human Resources Management.

Desired Qualifications

• High technical competency (Compensation Management, Employee - Relations Management)
• Proactive and sound level of business knowledge.
• Sound knowledge of human resources strategies & procedures
• Labor Law
• Payroll and Compliance

Why Join Epicenter?

We believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among theTop 20 BPOs in India. We’re also the proud recipient of the

“Best Customer Service Provider” award for nine consecutive years.

Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.