Key Account Manager
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 3, 2026. Epiroc scores A on the Alion truth index.
Main Accountabilities :
- Driving Aftermarket Sales Performance
Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
- Customer Relationship Management
Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
- Technical and Commercial Support
Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
- Market Insight and Strategic Planning
Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
- Collaboration and Continuous Improvement
Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
- Compliance and Safety
Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.
Requirements :
- Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
- Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
- Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
- Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
- Strong exposure to technical support and commercial negotiations for parts and service solutions.
- Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
- Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
- Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
- Skilled in building and maintaining long-term partnerships with key accounts.
- Ability to analyze market trends, customer needs, and develop account-specific strategies.
- Familiarity with ERP systems, inventory management, and warranty processes.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Strong analytical ability for market trend analysis and strategic planning.
- Safety-first mindset and compliance with SHEQ standards.
Placement : Sumbawa, NTB, Indonesia
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com