German Speaking Customer Support Specialist (flexible shifts)

Are you a near-native German speaker who stays calm under pressure, enjoys solving problems, and thrives in a fast-paced environment?

Do you take pride in being the person who makes sure everything is taken care of? Then we’d love to hear from you.

We’re looking for a German-Speaking Customer Support Specialist to join our team in Budapest and play a key role in delivering exceptional 24/7 customer service.

As part of our team, you’ll be the vital link between customers, technicians, subcontractors, and internal teams. From handling incoming calls and service requests to coordinating the next day’s technician workload, you’ll make sure every case is handled accurately, efficiently, and professionally.

What will you be doing?

You’ll be at the heart of our overnight operations, making sure customers and colleagues can rely on us when it matters most.

Your day-to-day responsibilities will include:

• Handle incoming customer calls in German, providing professional, efficient, and responsive support.
• Manage service requests received through customer portals and email, ensuring jobs are accepted, logged, and processed within agreed SLAs - including during night hours.
• Process customer and out-of-hours requests accurately in our internal CMS, maintaining complete tracking and traceability.
• Create aftersales cases and arrange service appointments to maintain high levels of customer satisfaction.
• Coordinate and optimize technicians’ workloads for the following business day, including reactive jobs, parts fitting, and scheduled maintenance.
• Accurately log and assign maintenance visits, ensuring clear documentation and organized operations.
• Proactively monitor and update open cases across the internal CMS and client platforms.
• Build and maintain strong customer relationships in German through clear and consistent communication via phone, email, and customer portals.
• Collaborate closely with the night-shift team and daytime colleagues to ensure seamless handovers and consistent service quality.
• Communicate effectively with subcontractors and other departments to support issue resolution and smooth operations.
• Validate proof-of-delivery documentation, ensuring accountability and data accuracy.
• Prepare daily and weekly customer reports and create tailored ad-hoc reports when required.
• Contribute to continuous service and operational improvement through accurate reporting and proactive case management.

What makes you a great fit?

You don’t need to know everything from day one. What matters is that you’re reliable, organized, solution-oriented, and ready to take ownership.

We’re looking for someone with:

• 1-3 years of experience in customer service, logistics, supply chain, operations, or a similar field, ideally within a 24/7 or shift-based environment.
• Experience working in a multinational company is a strong advantage.
• Near-native German language skills, both spoken and written.
• At least basic/intermediate English proficiency for effective communication within international teams.
• Strong MS Excel and Outlook skills.
• Familiarity with Salesforce and/or Lightfoot is an advantage.
• Strong problem-solving and critical-thinking skills, particularly when working independently during night shifts.
• A can-do attitude and the resilience to handle unexpected situations outside standard working hours.
• Excellent communication and collaboration skills.
• Strong attention to detail and a high level of accuracy.
• Excellent organizational skills, with the ability to multitask, prioritize, and manage competing demands.
• The ability to remain calm, focused, and productive under pressure.

We want you to feel valued from day one. That’s why we offer:

• A permanent position with a growing, future-focused company
• A modern workplace in the center of Budapest
• An international environment with innovative tools and fresh ideas
• Competitive salary
• Annual gross HUF 770,780 cafeteria
• An additional day of annual leave for your birthday
• One paid day per year for company-organized volunteering activities
• Employee referral bonus program
• Eyeglass reimbursement
• Peer-to-peer reward system with gifts and vouchers
• Flexible home-office options to support a healthy work-life balance
• Real opportunities to grow your career from day one

Ready to make an impact?

If you’re a German-speaking customer service professional who enjoys taking ownership, solving problems, and keeping operations running smoothly - even after hours - this could be your next opportunity.

Join us and become an essential part of the team that keeps our customers, technicians, and operations moving 24/7.