MS Dynamics 365 CRM Technical Consultant
First seen by Alion on Sep 9, 2026.
Job Summary :
We are looking for an MS Dynamics 365 CRM Technical Consultant to design, customize and support CRM solutions for banking customer-engagement processes. The role requires hands-on expertise in Microsoft Dynamics 365 development, including configuration, plugins, workflow automation and Power Automate, along with the ability to integrate CRM with enterprise applications and Azure-based services.
The consultant will work closely with business and technology stakeholders to convert customer-experience requirements into scalable CRM solutions, resolve technical issues and support releases. The source requirement specifically calls for strong banking-domain experience and CEM module exposure, with Azure knowledge considered an added advantage.
Key Responsibilities :
- Customize and extend Microsoft Dynamics 365 CRM using configurations, plugins, workflows and Power Automate.
- Design technical solutions for customer engagement and CEM-related banking processes.
- Build and support integrations between Dynamics CRM, internal applications, APIs and Azure services.
- Perform technical analysis, troubleshooting, deployment support and performance optimization across CRM environments.
- Collaborate with business, architecture, security and QA teams to ensure controlled and auditable delivery.
Required Skills & Experience :
- Overall experience range provided by the hiring team: 4-12 years.
- Strong hands-on experience in Microsoft Dynamics 365 CRM technical development.
- Experience with Power Automate and CRM plugins / custom extensions.
- CEM module exposure and strong banking-domain experience are required as per the hiring input.
- Ability to work on integrations, troubleshooting, releases and technical documentation.
Preferred / Added Advantage :
- Azure exposure, including integration or platform services supporting Dynamics solutions.
- Power Platform experience beyond Power Automate is an advantage.
Search Keywords : Microsoft Dynamics 365 CRM, CRM Developer, Power Automate, Plugins, Power Platform, Azure, CEM, Banking Domain, Integrations
Skills
MS Dynamics, CRM, Technical Consultant, MS Dynamics 365, Azure, CRM Implementation, Azure API, Power Platform