Automation SME
Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Nov 4, 2026. Ericsson scores B on the Alion truth index.
Join our Team
About this opportunity:
The Automation Driver role is for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO/ticket/alarm reduction initiatives per contract.
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network.
- Validate and analyze the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
- Perform KPI Trend monitoring and post-deviation analysis.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
The skills you bring:
- Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
- Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc.
- Excellent knowledge of TMForum ANO framework and various ANO methodologies.
- Well-versed in key managed services delivery challenges, AAA capabilities, process automation and optimization, along with a conceptual understanding of ANO.
- Should have ability to drive the projects/assignment independently as per customer requirement.
- Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner.
- Must have presentation skill and Service Related KPI’s and User perception understanding.
- Ensure contract-level process governance with key management stakeholders at agreed intervals and track improvement actions
- Understanding of Machine Learning, Artificial Intelligence and Automation.
- Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
- EBP (Ericsson Business Process and Finance Processes).
Key Qualification:
- BE/B.Tech (Telecommunication/ Computer Science)/MBA.
- Industry experience: 8 years and aboveTelecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes).
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Improvement & Performance Manager (CHG)