Customer Success Manager

Customer Success Manager | Sydney | EROAD

ABOUT THE COMPANY

EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

WHAT YOU'LL DO

This is a customer-facing role where you'll be the trusted advisor behind every account's success.

- Own a portfolio of customer accounts and build relationships that last

- Drive retention and growth across your portfolio

- Act as the go-to subject matter expert on our products for your customers

- Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities

- Report to the Customer Success Team Lead as part of a wider customer success function

WHAT YOU NEED

Here's what will set you up to succeed in this role.

- Around 3 years in a customer success, customer service or customer-facing account management role

- A background in the technology or SaaS industry

- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology

- Familiarity with CRM tools

WHY JOIN

Here's what you can expect as part of the EROAD team.

- Be part of a high-growth, innovative technology company making a genuine difference for customers

- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling

- Work alongside a talented and collaborative team

- Competitive benefits package