Senior Installer
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026.
ABOUT THE COMPANY
EROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.
WHAT YOU'LL DO
As the regional technical authority for EROAD hardware, you will divide your time between hands-on installations and providing coaching, auditing, and support to our installer network, ensuring the highest standards of quality and safety.
- Act as the go-to technical expert for EROAD hardware installations across your region.
- Provide phone and email support to installers and customers on technical issues.
- Produce SOP documentation and training materials, and deliver re-education on new products, rework and best practice.
- Coach and guide installer partners, building strong working relationships with installers and customers.
- Audit installation quality across the network and drive corrective actions where standards slip.
- Lead on health and safety advocacy, escalate risk and manage cost and process improvements.
- Support new installer onboarding alongside the Installation Manager and Director of Field Operations and keep track of installer qualification documentation.
- Travel regionally to visit installer sites as needed
WHAT YOU NEED
We're after someone with hands-on auto-electrical depth and the people skills to guide a network rather than manage it top-down.
- Certified auto electrician with solid hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology
- Around 5 years of auto-electrical or similar trade experience
- Around 3 years working with subcontractors or customers in a coordination or support capacity
- End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment
- Strong coaching, training and stakeholder management skills with both installers and customers
- Confidence producing SOP documentation and training or education materials
- Auditing, communication and relationship-building skills across a dispersed network
- Experience managing safety-critical environments and leading corrective actions
- Relationship-based coordination experience with subcontractors is just as valued as formal people-management experience
WHY JOIN
This role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high-growth, publicly listed tech company that invests in its people.
- Be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA
- Work alongside a talented and collaborative team
- Continuous learning support, including EAP offerings and AI tooling
- Competitive salary and benefits package