IT System Analyst

What the role is really for

This role is noticeably more modern than a traditional Systems Analyst. It is effectively an Application Operations + AIOps +Observability + Automation System Analyst.

Key responsibilities:

• Operate and support applications running in GCC/cloud.
• Monitor application availability, performance, and security.
• Implement AIOps and observability capabilities.
• Analyse logs, metrics, and telemetry.
• Use AI/ML-driven anomaly detection/event correlation.
• Develop automation scripts/workflows.
• Perform incident management and Root Cause Analysis (RCA).
• Integrate AIOps/monitoring with ITSM.
• Develop dashboards, runbooks, SOPs and automation playbooks.
• Support onboarding of applications into monitoring/AIOps platforms.
• Support POCs for AIOps and automation.

Must-have qualifications / experience
Education: BSc Computer/Information Science, OR relevant IT systems analysis/cloud application support experience

Cloud: Cloud application support, preferably across 2 of AWS / Azure / GCP

AIOps: Event correlation, anomaly detection, predictive analytics, automated remediation

Observability: Experience with Dynatrace, Datadog, Splunk, Prometheus, Grafana or equivalent

Automation: Python, Bash, PowerShell or equivalent

Configuration/automation: Familiarity with Ansible or equivalent

ITSM: ITSM platform exposure + ITIL Incident, Problem, Change, Configuration

Troubleshooting: System/application analysis, trends, anomalies and complex incident resolution

Infrastructure: Cloud, containers, networking, servers and storage

Architecture: Microservices, APIs and application architecture patterns

DevOps: Familiarity with CI/CD and DevOps practices

Government: Familiarity with IM8, cybersecurity and data security

Stakeholders: Able to translate technical findings for technical and business stakeholders

Preferred: relevant technology certifications.

Candidate spot: Application/System Analyst +Cloud Operations + Dynatrace/Splunk-type observability + scripting/automation +AIOps.

Skills

Cloud Applications, Datadog, Direct experience, AWS, availability of applications, AIOps, Predictive Analytics, Computer Science, Capability Development, Telemetry, Anomaly Detection, Automation Scripting, Google Cloud, Dynatrace, Education, Implemented Code