Property Manager, Multifamily

POSITION SUMMARY

The Property Manager will lead the overall operations, financial performance, and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day-to-day property operations, driving occupancy and revenue, and ensuring a best-in-class living experience for residents. The Property Manager will oversee on-site teams, including leasing, maintenance, and concierge staff, while ensuring compliance with all applicable regulations and company standards. The ideal candidate has a proven track record in residential property management, team leadership, and delivering strong financial and operational results.

RESPONSIBILITIES

PROPERTY FINANCIALS & PERFORMANCE:

• Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Develop and manage annual operating budgets, capital plans, and multi-year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Oversee expense management, vendor costs, and operational efficiencies
• Ability to identify and execute revenue enhancement opportunities

RESIDENT EXPERIENCE & LEASING:

• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
• Review and approve pricing strategies (in coordination with upper management)
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution-oriented resolution
• Support community engagement initiatives to enhance resident retention

TEAM LEADERSHIP & DEVELOPMENT:

• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Oversee hiring, performance management, and employee development
• Foster a collaborative, service-oriented culture aligned with ESRT values

OPERATIONS & BUILDING MANAGEMENT:

• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
• Conduct regular property inspections and ensure building standards are consistently met
• Manage work order systems to ensure timely completion of maintenance requests
• Ensure compliance with building policies, house rules, and company procedures
• Identify operational risks and implement solutions to mitigate them

VENDOR & CONTRACT MANAGEMENT:

• Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
• Manage contract negotiations, renewals, and vendor relationships
• Ensure all vendors maintain proper insurance and meet building requirements
• Oversee service contracts for maintenance, cleaning, security, and specialty services

COMPLIANCE & RISK MANAGEMENT:

• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
• Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
• Maintain all building permits, certifications, and inspection records
• Manage incident reporting, insurance claims, and risk mitigation strategies
• Ensure staff and vendors complete required safety training and certifications

CONSTRUCTION & CAPITAL PROJECTS:

• Develop and execute capital improvement and renovation plans
• Partner with project management teams to oversee unit renovations and building upgrades
• Monitor project budgets, timelines, and quality of work
• Ensure all construction and alterations comply with building standards and local codes

STRATEGIC INITATIVES & REPORTING:

• Lead property-level initiatives aligned with portfolio and company goals
• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
• Identify opportunities to improve efficiency, resident experience, and asset value
• Participate in portfolio-wide initiatives and special projects

WHAT SUCCESS LOOKS LIKE

• Strong financial performance and achievement of budget targets
• High occupancy, strong leasing performance, and resident retention
• Exceptional resident satisfaction and service delivery
• Well-maintained, compliant, and efficiently operated properties
• High-performing, engaged, and accountable teams
• KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement

REQUIRED SKILLS / ABILITIES

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
• Knowledge of residential leasing, rent regulation, and property operations
• Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of building systems (mechanical, electrical, plumbing)
• Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

EDUCATION & EXPERIENCE

• Bachelor’s degree required; advanced degree or certifications a plus
• Minimum of 5-7 years of residential property management experience
• Experience managing multifamily assets in NYC strongly preferred
• Prior leadership experience managing on-site teams required

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable - you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable - you take a strong sense of ownership and accountability over your work
• Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious - you consistently look for new ways to work smarter, not just harder
• Ethical - you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive - you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs