Facilitator, Learning and Development

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Pay range: $65,000-$70,000 annually

Responsibilities

The Facilitator, Learning & Development (L&D) implements EFW training programs in accordance with business initiatives and strategies. Through various methods of delivery, the Facilitator, L&D develops crucial job and soft skills trainings for new and tenured employees at varying levels of the organization. Additionally, the Facilitator, L&D provides learning management system (LMS) administration, training, instructional design and development, and technical support for EFW’s Learning & Development department. The Facilitator develops courses and enhances the curriculum by implementing technology and other learning tools. The Facilitator operates both independently, as well as in collaboration with others to effectively lead and manage small and large classes and instructional design projects, adapting to changing priorities and environments as needed. The Facilitator, L&D may support one or more phases of the curriculum design process for company programming and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Facilitate professional development trainings and provide on-site representation during facilitation of other programs. Programs may include new hire orientation, manager-in-training programs, EdVantage, and/or professional development trainings for Senior Leadership.
• Coordinate or perform administrative functions necessary to deliver and document learning and development programs.
• Develop training curricula, instructor manuals, learner guides and other materials and/or utilize purchased training programs that meet identified learning goals.
• Cross departmental communication to develop new initiatives and improve learning outcomes.
• Manage the learning environment for classroom setup, systems setup, course materials, media, and on-line learning.
• Must be able to facilitate on-site or virtual trainings in a variety of settings for small or large audiences.
• Evaluate training program effectiveness through assessments, surveys, and feedback.
• Recommend modifications to course content to enhance programs, resources, and tools and the facilitation of materials.
• Ensure all trainings are completed consistently throughout the Company.
• Coordinate and conduct training for all computer-based programs used by EFW employees.
• Initiate the onboarding training relating to TSA and Dangerous Goods Awareness.
• Maintain training documentation including attendance records, evaluations, and certifications.
• Develop and maintain the Learning Management System (LMS) to ensure data accuracy, integrity, course descriptions, and histories.
• Manage LMS activity to ensure course and curricula development, assignment, implementation, and evaluation processes within given timeframes.
• Create/publish/archive online/instructor-led courses, manage course revisions and histories.
• Create and update training requirements in the LMS.
• Create user logins, assign user permissions, monitor user accounts, and reset passwords as needed, and disable profiles for all offboarded users.
• Develop tracking mechanisms and schema to identify employee training requirements and qualification status.
• Accurately track new, deleted, and revised items in the LMS including course content, procedures, and assessments.
• Collaborate with Subject Matter Experts (SME) to document, design develop and update course content, procedures, assessments, and evaluations.
• Act as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver and track training and measure performance to meet organizational objectives.
• Manage EFW’s EdVantage monthly course calendar and assist with registration process.
• Responsible for assigned instructional design including, but not limited to, courses and modules in the LMS as well as EdVantage.
• Utilize company project management system to track all instructional designs.
• Evaluate business requirements related to using and configuring LMS applications.
• Provide system maintenance which includes upgrades and updates, configuration, and troubleshooting.
• Investigate and resolve any data or system inconsistencies or discrepancies within the LMS.
• Provide ongoing technical support to the LMS; research and resolve LMS functionality issues.
• Maintain good communication and positive relationships with employees to promote employee satisfaction and retention.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Proficient with project management systems, specifically Asana.
• Proficiency with eLearning course authoring tools: Adobe Captivate, Articulate.
• Familiarity with Adult Learning Principles and Instructional Systems Design (ISD), Project Management, Change Management, Document Control, and DMS.
• Must have a working knowledge of multiple web design technologies, such as HTML.
• Ability to gain new technical skills quickly.
• Proficient in Microsoft Office, specifically Excel, Word, Outlook, Visio and PowerPoint.
• Proficient in internet, web-based and job specific software applications.
• Skilled in presenting/facilitating a wide variety of training to diverse audiences and able to motivate, communicate, and instruct/train others, using both technical and non-technical language to explain complex subjects and processes.
• Working knowledge of LMS.
• A team player with a high level of energy and self-motivation.
• Attention to detail in composing, typing, and proofing materials.
• Excellent spelling, grammar and written/ oral communication skills.
• Ability to travel domestically or internationally when required via car, train, or plane.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to present to a group of departments.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) in Talent Development, or other subjects related to Adult Education and 3-5 years of experience facilitating enterprise Learning and Development initiatives and programs and engaging adult learners in on-site and virtual trainings. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 15% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.