Operations Lead, Japan

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

About the Role (What You’ll Be Doing)

We are seeking an  Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

This role will lead the development of a scalable operations workforce. 

You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

Strategy & Market Development (Japan)

• Lead clinical input for new product launches and market expansion in Japan
• Shape and continuously improve Japan-specific models of care

Workforce Scaling & Management

• Build and scale a reliable, high-quality network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Establish systems for rostering, utilisation, and performance management

Quality, Insights & Risk Management

• Monitor performance through audits, data analysis, and insights
• Lead incident and complaint management, including triage, escalation, and resolution
• Implement continuous quality improvement initiatives  to enhance patient outcomes
• Develop scalable guardrails and safety protocols

Advisory & Cross-Functional Collaboration

• Review and localise clinical content, patient communications, and educational materials
• Collaborate closely with partners, operations, and patient support teams
• Ensure effective coordination for risk management and escalation pathways

Governance & Compliance (Japan)

• Establish and maintain governance frameworks aligned with Japanese regulations
• Develop clear  protocols  (e.g., prescribing criteria, eligibility thresholds, escalation processes)
• Support regulatory readiness, audits, and compliance requirements
• Work closely with external stakeholders to ensure adherence to local standards of care

Practitioner Collaboration & Leadership

• Act as the primary escalation point for Japanese prescribers and clinicians
• Foster strong collaboration between remote practitioners and internal teams
• Provide leadership, guidance, and ongoing support to practitioners

What Success Looks Like

• A scalable and high-performing prescriber network in Japan
• Strong adherence to quality and safety standards
• Clear and effective governance frameworks tailored to Japan
• Seamless collaboration between clinical, operational, and commercial teams
• Established trust with local regulators, partners, and stakeholders

About You (Who We’re Looking For)

Skills and experience

• Experience inoperations and/or strategy in a rapidly scaling organisation
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills, with the ability to work across local and global teams
• Fluent in Japanese (native or equivalent level) and comfortable working in English

Why join Eucalyptus?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgemental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.