Strategy & Ops Manager (Expansion)

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

Why this role exists

International expansion has been the growth engine behind many of the defining consumer technology companies of our time - Uber, Airbnb, Doordash, Revolut. Our ambition is to be the next version of this in digital health: the world’s leading international consumer health platform.

Following our acquisition by Hims & Hers, international expansion is the top priority for Eucalyptus. We’re building the international arm of the leading consumer health platform globally and we’re growing the team responsible for making that happen.

Our international expansion team owns everything from evaluating whether we should enter a market, to launching and scaling within it. We move fast, operate with high autonomy, and hold ourselves accountable to outcomes. 

We see our international expansion work in three phases:

• Select new markets: Evaluate new markets, build the business case, make the go/no-go call
• Launch new markets: Own a market from post-due-diligence to first patient

iii. Scale launched markets: Win in launched markets by placing data-driven bets and owning the P&L

Depending on where you join and where the business needs you, you'll own one of these phases. As we grow, you will move across all three.

What You’ll Be Doing (why this role is interesting)

If you're working on selecting new markets: You are the person we drop into a country and trust to come back with an answer. That means owning the full due diligence process: competitive landscape, regulatory environment, commercial sizing, pharmacy infrastructure, and pharma partnership opportunities. You'll meet with the people who know the market: potential pharmacy partners, pharma companies, advisors, industry experts and you'll synthesise everything into an investment thesis that gives leadership what they need to go/no-go decision. 

If you're working on launching a new market: You are the end-to-end owner of a market launch - from the first local hire to the first patient acquired. You'll navigate systems, tools, and regulatory environments that nobody has mapped for you yet. You'll build the local team, sign the first pharmacy partner, and keep every workstream moving through rigorous project management and execute every workstream to a world-class standard.

If you're working on scaling a launched market: You own the P&L. You run experiments to improve the funnel, make data-driven bets, and build the systems that let your team do the same. You'll hire and develop local talent, hold them accountable to OKRs, and identify the next opportunity to win in that market. 

About You (Who We’re Looking For)

Skills and experience

• You have at least 5-10 years experience working in a high pressure environment such as law, consulting (MBB preferred) or investment banking or 3+ years working as an operator, preferably in a recent high-growth startup. Experience across both ares is highly valued. We are open to considering candidates with other experiences, however we operate at the intensity of these types of organisations and are uncompromising on our expectations
• Commercial modelling: You can build a commercial model from scratch, make your assumptions explicit, and defend them
• Business understanding & due diligence: You quickly grasp what makes a market successful for Eucalyptus, what the unit economics depend on, and how different markets compare. You use that understanding to frame your research and produce a clear, structured point of view on a go/no go decision. 
• Due diligence: You can research a new market independently and produce a clear, structured answer
• Negotiation: You've had real commercial conversations with partners, suppliers, pharma companies and moved them forward
• Project management: You've run complex cross-functional workstreams with real accountability
• Communication: You write tight investment theses and clear slide decks
• Founder mindset: You operate like a founder and enjoy the hustle of getting things done. You are an example of resilience and ownership - when something breaks you fix it, you don’t wait for others.
• Data & SQL (Nice to have): You're comfortable getting your own answers from data - writing SQL queries, building dashboards, and stress-testing your own assumptions without waiting for an analyst to do it for you.

Behaviours & Attitudes

• You act like an owner and lead with humility
• You're resilient and adaptable
• You move fast
• You think from first principles

Who you'll be working with

This role reports to Alejandro Ugarte Limer, Head of International Expansion, and you'll work day-to-day with:

• Deniz Ekmekci (Chief of Staff, VP International)
• Owi Weerawardena (Interim GM, Canada)
• Benjamin Emmanuel (Launcher - International Expansion)
• Jordan McTeare (Head of International Growth & Performance)
• Ryan Nolan (VP, International Expansion)

The international expansion team is small, high-ownership, and fast moving. The people on it are some of the best operators in the business.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.

iii.Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.

• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the UK

• Be an owner - Your own stake in the business with our employee options program
• Invest in your growth - Annual development budget plus 3 days of professional development leave

iii. Support your well-being - Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you

• Take time off - 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
• Join a connected team - A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.