Associate, Sales Operations

About Eurasia Group and GZERO Media

Eurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business.

Together with GZERO Media-the go-to source of first insight into geopolitics-and our full-fledged events team, the Eurasia Group umbrella provides a complete political risk solution.

Headquartered in New York, we have offices in Washington, London, São Paulo, Brasilia, Tokyo, Singapore, and San Francisco, as well as on-the-ground experts in more than a hundred countries in every region of the world.

We are committed to analysis that is free of political bias and the influence of private interests.

Visit us: eurasiagroup.net | gzeromedia.com

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Position Overview

Eurasia Group is seeking a high-performing sales operations associate in São Paulo.

This entry-level sales operations support role includes a wide range of responsibilities, with an emphasis on proactive collaboration, strong communication, and organizational skills to complete tasks for a wide-range of activities supporting our sales activities. In return, the hire will be a part of a dynamic sales operations team, working closely with business development staff and analysts, at the world’s market-leading political risk advisory firm in an increasingly critical marketspace.

The sales operations associate will spend a majority of their time supporting our operations, business development, and analyst teams, reporting to the associate director, with a heavy focus on end-to-end management of conference call logistics and comprehensive administrative and operational support for the sales teams. This includes key responsibilities in account management (with a focus on CRM management and reporting), and responding to time-sensitive, ad hoc sales requests as they arise.

We are looking for someone with appropriate project management experience and a positive can-do attitude. Given the varying nature of our business development needs and operations change management at the firm, you will need to be a quick learner, a versatile problem solver, and thrive in an entrepreneurial environment.

Responsibilities

• Manage conference call logistics, including the generation of client registration and attendance reports, call log maintenance, liaising with speakers to ensure a smooth presentation experience, troubleshooting technical issues, updating the conference call user manual, and providing training to research teams.

• Support account management efforts across various client services teams including client interaction reporting, contact and account entitlement management in Salesforce, and other recurring account management activities.

• Respond to client inquiries promptly and professionally, ensuring a positive customer experience.

• Utilize Eurasia Group’s cloud-based business intelligence platform to produce regular reports and ad hoc analysis of research production and consumption, and analyze readership trends in various segments of the client base.

• Report regularly on interactions with specific clients to ensure compliance with research-related regulations.

• Direct website inquiries to the appropriate client services teams.

• Approve requests for access to Eurasia Group content on various research aggregation platforms.

• Ad hoc projects as required.

Required Skills

• Strong English oral and written communication skills.

• Demonstrated professionalism, problem solving, teamwork skills, confidentiality, discretion, reliability, and judgment. Positive can-do attitude. Someone who will “own” the role.

• Agility and flexibility in response to changing priorities and needs.

• Fluency with MS Word, Excel, PowerPoint, Zoom, and Salesforce.com CRM system and ability to pick up and learn new technologies as needed.

• Strong analytical skills and attention to detail.

• Ability to meet deadlines.

Additional Requirements

• Undergraduate/first-level degree (e.g., bachelor’s degree) desired with coursework in business administration or related field.

• 1-2+ years’ experience in a professional services environment, especially a corporate sales, operations, or events function.

• Experience interfacing with multinational corporations.

• A strong interest in international affairs and politics, including an understanding of Eurasia Group’s core services.

At Eurasia Group, our mission is to provide the tools and understanding needed in a world where politics drives disruption. We put politics first for our clients, and we aspire to be the leading place people come to find out about the world. This requires us to maintain a company culture that puts people first. We are committed to fostering an environment that is empowering and globally minded. We firmly believe that bringing people with a variety of ideas and perspectives to the table makes our analysis stronger for our clients and creates a better workplace. Our leadership team is dedicated to embedding this approach into everything we do and how we lead because we care deeply about our work and our people.