IT Helpdesk Support
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 2, 2026. Eurocatering scores C on the Alion truth index.
Eurocatering S.A. is a leading Greek company, founded in 2000, with a guaranteed and qualitative connection to every aspect of the agri-food chain, all the way to the final consumer.
At Eurocatering, we cultivate and create innovative products that improve the quality of nutrition, offer convenience, and improve our lives.
Among our products and services, Freskoulis holds a prominent position. In 2004, it was the first to introduce fresh, packaged, ready-to-serve salads to the Greek Market, paving the way for easy and healthy eating.
Our vision is to bring health to people’s tables.
To achieve this, we start by caring for our people.
Every day, we collaborate, create as a team, and grow, always guided by respect and appreciation for each individual.
We believe that the success of the individual is rooted in the prosperity of the many.
Therefore, we give back the trust placed in us through CSR initiatives that support local communities and promote healthy nutrition.
Our Core Values:
Freshness: In our products, our ideas, our creativity, and in the way we work and collaborate.
Respect: Inclusion and recognition in a professional and dignified environment
Passion: Under any circumstances, we continue to work with boldness and enthusiasm toward our mission of bringing health to people's tables.
Flexibility: There is always a way, there is always a solution.
About the Role
IT Helpdesk Support Specialist / System Administrator
As an IT Helpdesk Support Specialist, you will be part of the Technology & IT Department, supporting the daily IT operations and ensuring the smooth functioning of the company’s infrastructure.
This is a hands-on role combining end-user support with active involvement in maintaining and improving IT systems and processes. The position reports to the IT Manager.
Key Responsibilities
- Provide day-to-day technical support to internal users (PCs, laptops, printers, mobile devices)
- Diagnose and resolve hardware and software issues in a timely manner
- Support Windows 10/11 environment and Microsoft 365 services (accounts, Teams, mailboxes, groups)
- Manage Active Directory (user creation, access rights, group policies)
- Monitor and support servers and IT infrastructure in collaboration with external partners
- Configure and troubleshoot VPN connections, Remote Desktop, and basic firewall settings
- Support business applications (e.g. Soft1) in cooperation with internal teams and vendors
- Administer IP telephony systems and support related devices
- Support CCTV, access control, and security systems
- Participate in structured cabling and installation tasks when required
- Maintain documentation of IT systems, users, and processes
- Track IT requests and contribute to the prioritization and resolution of issues
- Actively contribute to the improvement and organization of IT operations
Requirements
Required Qualifications
- 2-3+ years of experience in IT Support or System Administration
- Good knowledge of Windows environments (client & server)
- Hands-on experience with Microsoft 365 and Active Directory
- Basic understanding of networking (IP, DHCP, VLANs)
- Experience in troubleshooting hardware and software issues
- Familiarity with backup processes and basic IT infrastructure concepts
- Degree in IT or related field (AEI/TEI/IEK)
- Good command of English (written & spoken)
Nice to Have
- Experience with ERP systems (e.g. Soft1)
- Experience with mobile device management (MDM tools)
- Exposure to VoIP / IP telephony or CCTV systems
- Basic scripting knowledge (e.g. PowerShell)
Soft Skills
- Strong problem-solving mindset with a hands-on approach
- Ability to communicate effectively with non-technical users
- Organized and methodical in handling multiple tasks
- Ability to prioritize issues based on impact
- Team-oriented with willingness to collaborate
- Attention to detail and awareness of information security
Benefits
Benefits
- Career development opportunities within the group
- Competitive compensation package
- Friendly and modern working environment
- Private health insurance (in line with company policy)
Eurocatering S.A. is an equal opportunity employer and does not discriminate based on gender, age, nationality, or any other personal characteristics.
If you wish to pursue a career in a safe and growth-oriented environment, you are welcome to submit your CV. We will contact all candidates who are selected for the evaluation process.
This information is considered confidential and will not be shared or disclosed to any third party for any reason, in accordance with the provisions of the General Data Protection Regulation (GDPR), as currently in effect.