Senior Software Engineer (Builders)

Join EvenUp as a Senior Software Engineer on the Builders team, where you'll tackle critical customer issues and drive systemic improvements. This high-priority role reports directly to the CPO and offers the opportunity to make a meaningful impact on the product's reliability. You'll own the full lifecycle of escalations, work cross-functionally, and contribute to the team's tooling and processes. Enjoy flexible working hours, offsite trips, and a variety of benefits.

Missions

• Investigate and resolve high-severity issues across the product, ship targeted fixes under pressure, and dig into root causes to prevent recurrence.
• Triage and resolve high-priority customer escalations, own the full lifecycle of an escalation from initial investigation to long-term remediation.
• Identify recurring patterns in escalations and drive systemic improvements, contributing to the team's tooling and processes.

Profil recherché

- Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively

- Ownership mentality: you follow a problem all the way to resolution, not just to the handoff

- Ability to communicate clearly and calmly under pressure - to engineers, PMs, and customer-facing teams alike

- 5+ years of professional software engineering experience

- Experience with observability tools (logs, traces, metrics) and production debugging

- Strong debugging and investigative skills - you're energized by a gnarly bug, not intimidated by it

- Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly

- Experience on reliability, platform, or infrastructure teams

- Familiarity with Python, TypeScript, or the modern AI/ML stack

- Experience with customer-facing SaaS products, especially in regulated industries

- Background in on-call rotations, incident management, or escalation workflows