IT Delivery Lead

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About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

About the role:

Everest is looking for a lead to deliver on our local Application, Infrastructure, and Security requirements for our Mexico Office.

1. IT Delivery & Day 1 Readiness

• Own the integrated Mexico IT delivery plan and drive technology milestones through Day 1.
• Translate business requirements into actionable technology deliverables, owners, dependencies and target dates.
• Coordinate testing, cutover, contingency and rollback plans.
• Ensure technology dependencies across Underwriting, Claims, Finance, Reinsurance, Compliance and Operations are actively managed.

2. Application Delivery & Integration

• Coordinate transition and readiness of core Mexico applications, including VisualTime, SOVOS, SIGA and Quién es Quién.
• Manage required application configuration, interfaces, authentication, rebranding and separation of legacy versus go-forward business.
• Coordinate testing and business acceptance before production deployment.

3. Infrastructure, Cloud & End-User Technology

• Coordinate the implementation of the target Azure environment, network connectivity, devices and identity configuration.
• Ensure resilient connectivity, network capacity and appropriate infrastructure for the Mexico operation.
• Coordinate hardware, endpoint, licensing and workplace technology requirements.
• Maintain clear separation between Everest and the go-forward technology environment.

4. Cybersecurity, Identity & Access

• Ensure user access is provisioned according to business roles and least-privilege principles.
• Coordinate cybersecurity requirements with regional/global security teams.
• Support implementation of conditional access, endpoint protection, security monitoring and other required security controls.
• Ensure joiner, mover and leaver processes operate effectively.

5. Data Migration & Records

• Coordinate migration of approved business data, shared folders, Teams/SharePoint content, email and historical records.
• Establish validation and reconciliation controls to confirm completeness following migration.
• Ensure sensitive information is migrated only through approved mechanisms and retained in accordance with regulatory and corporate requirements.

6. Vendor & Technology Partner Management

• Coordinate local technology vendors and regional/global IT providers.
• Manage technology delivery commitments, SLAs, issues and escalations.
• Support licensing, hosting, MSAs, support agreements and technology contract transitions.
• Ensure vendor dependencies are identified early and appropriately escalated.

7. IT Service Management

• Establish and oversee the Mexico technology support operating model.
• Define and manage L1-L3 support, incident escalation, vendor handoffs, knowledge transfer and SLAs.
• Monitor service performance and recurring technology issues.
• Coordinate major incident and business continuity response.

8. Governance & Stakeholder Management

• Provide clear IT status reporting covering milestones, dependencies, risks, decisions and unresolved issues.
• Partner closely with Mexico business leaders and regional/global IT.
• Escalate issues that could affect Day 1 readiness, regulatory compliance or business continuity.
• Maintain clear ownership and documentation of technology decisions.

Experience

• 8-12+ years of IT delivery, technology program management or IT operations experience.
• 3-5+ years in a technology leadership or senior delivery role.
• Demonstrated experience managing complex application/infrastructure implementations or separation/integration programs.
• Experience working with third-party technology vendors and geographically distributed teams.
• Financial services or insurance experience strongly preferred.
• Experience in a regulated Mexico environment would be highly valuable.
• Demonstrate curiosity and a willingness to learn and responsibly use approved AI, automation, and emerging technologies to enhance productivity, effectiveness, and business outcomes.

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

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