Insurance Certificate Operations Manager

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

· Responsible for the quality and efficiency of a team of insurance certificate verification specialists

· Conduct ongoing training for insurance verification specialists

· Create and maintain training and user guide articles on processes and procedures

· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features

· Translate insurance requirements into product offerings and recognize gaps

· Be a driving force for product enhancements and efficiencies

· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

· Participate in various company initiatives and projects as requested

· Build and maintain strong internal relationships with different departments within the company (we are a team!)

· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

· Product Management or Project Management experience highly encouraged

· Strong understanding on how to read and interpret Certificates of Insurance

· Experience training and coaching a team of operational specialists to be the best and do their best

· Experience working with customers to understand their needs or help address questions or issues

· Experience in insurtech or procurement technology is a plus

· Enjoy working in a collaborative environment

· Open to feedback

· Comfortable conducting analysis and pulling together regular metrics

· Have a can-do attitude even when you may not know the answer but you will figure it out

· Mutli-tasker extraordinaire

· Open to change on a regular basis (every day is different!)

· Strong written and verbal communication skills

· Not afraid to ask questions

· Skilled at organizing and prioritizing tasks

We are not looking for:

· Someone to sit on the sidelines

· Likes to work independently

· Enjoys doing the same work everyday

· Closed minded