Provider Relations Coordinator - Inbound
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 6, 2026. EXL scores B on the Alion truth index.
Why You’ll Love This Role:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
*Base Pay Range: $15.00 - $25.00/hr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Your Day-to-Day Responsibilities:
As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
- Monitor and respond to internal and external emails within established service levels.
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
- Respond to chat inquiries from providers with clarity and accuracy.
- Escalate unresolved issues to management and follow up as needed.
- Communicate and report any workflow or system issues to leadership.
- Consistently meet quality and productivity standards.
- Uphold HIPAA and confidentiality regulations in all interactions.
Education:
High school diploma or equivalent.
Experience:
Prior customer service or high-volume call center experience required.
Healthcare experience is a plus but not mandatory!
Skills:
Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in Microsoft Office (Excel and Outlook).
Comfortable working in a high-volume, fast-paced environment with various software programs.
Why Join EXL Health?
At EXL Health, your role is more than just a job-it’s an opportunity to grow, learn, and make an impact.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
What’s in It for You?
- A chance to work for a Best Places to Work organization recognized for its commitment to employees.
- Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
- The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!
EXL Health - Where Passion Drives Progress.
*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.