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Senior Executive -Trainer - Claims

EXL · English · Business Process Outsourcing (BPO) · AI Consulting & Integration · Bachelor's Degree · 2 months ago

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Salary

≈ $11k – $23k per year (Estimated)

Location

In office (Kochi)

Seniority

Senior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Aug 27, 2026. EXL scores B on the Alion truth index.

Overview

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Profile match

EXL

EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.

exlservice.com · HQ: New York, United States · AI Consulting & Integration · Analytics & BI Consulting · Business Process Outsourcing (BPO) · 5000+ employees · Est. 1999

Tech stack of EXL

The Senior Executive - Trainer - Claims will be responsible for designing, delivering, and managing comprehensive training programs focused on US healthcare claims adjudication and the Facet application. Working closely with the Large Payers team, you will ensure that new and existing staff are equipped with the knowledge and skills required to meet operational excellence in a night-shift, work-from-office environment at our Infopark Kochi campus.

Develop and update training curriculum for claims adjudication and Facet application usage.
Conduct classroom and virtual training sessions for new hires and existing staff.
Assess trainee performance through quizzes, simulations, and on-the-job evaluations.
Collaborate with operations and subject matter experts to align training with business needs.
Maintain and organize training materials, documentation, and LMS content.
Provide ongoing coaching, feedback, and performance improvement plans.
Track training metrics and generate reports for management review.
Ensure compliance with US healthcare regulations and internal policies.
Facilitate knowledge sharing and best practice forums within the team.
Adapt training delivery to accommodate night-shift schedules and remote participants.

2-4 years of experience in US healthcare claims adjudication.
Minimum 1 year of experience delivering training or coaching.
Hands-on experience with the Facet claims management application.
Graduate degree in any discipline (Bachelors or higher).
Excellent verbal and written communication skills in English.
Ability to work night-shift hours and be present on-site at Infopark Kochi.
Strong understanding of large payer processes and workflows.
Proven problem-solving and analytical abilities.
Team-player mindset with the ability to collaborate across functions.
Proficiency with learning management systems and training tools.

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