Account Manager - SaaS - Hybrid
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job description
TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Account Manager to join our team. In this role, you will be responsible for driving revenue through increased portal activity, ensuring our SAAS Customers use their portals to their full potential, thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage.
The key objectives for this role are to increase uptake and ongoing use of Experian TenderLink products and services in the market and thereby grow Experian TenderLink' s revenue through existing and new products as well as through cross selling and promoting Experian products that align with Experian TenderLink customers.
What you'll need to bring to the role & Experian
- Able to drill down to isolate problems customers may be experiencing
- A proven commitment to detail and customer "follow through"
- Persuasive communicator - demonstrating well developed oral and written skills
- Experience establishing communication and engagement with prospects across all customer organisational levels
- Experience following a clear process for outreach using different methods (cold calling, cold emailing, LinkedIn), and under pressure
- Able to constantly prioritise activities and make quick decisions based on rational analysis
Work that matters - What you'll be doing
- Implement TenderLink's Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross-selling Experian solutions.
- Achieve agreed customer engagement Targets
- Achieve revenue targets
- Achieve upselling and cross-selling Targets.
- On-board new SaaS customers
- Closely monitor customers usage in the first 3 months.
- Provide detailed onboarding support and training.
- Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform.
- Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers.
- Identify opportunities to widen the usage of TenderLink's products and services in organisations where procurement is decentralised.
More about you
- Solutions for sales in B2B environments
- Strong commercial acumen
- Sound Persuading and influencing skills
- Strong Networking & Public Speaking skills
- Account Management Experience
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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