Sales Support Executive

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

• To assist the business in maximizing sales revenue, by working as a part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries
• Responsible and accountable for the data accuracy and integrity in CRM
• Support all Pre and Post Order Management
• Increasing Customer Experience, Satisfaction and Loyalty.

Key responsibilities for this job:

• Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's
• Collaborate and pro-actively engage with teams across the company
• Review new sales leads ensuring data accuracy and validity of data within the CRM system
• Own customer and internal department queries/escalations
• Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.

Knowledge and experience required: 

• Experience of working within an administration or customer service role
• Good working knowledge of Excel, Word and PowerPoint is essential
• Well organised and self-motivated team player
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• Professional and clear communicator with the ability to build strong relationships with colleagues and customers
• Must have the desire to provide excellent customer service and the ability to build effective relationships with customers
• Excellent telephone manner

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.