TechOps-BizOps-Global PMO Resource Manager-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology Consulting - GDS TechOps Global PMO Resource Management, Senior Manager 1/2

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking an experienced Senior Manager to lead Resource Management, Workforce Planning, and Talent Deployment across a strategic portfolio of managed services engagements. This leadership role will be responsible for driving workforce optimization, demand fulfillment, resource deployment, utilization management, hiring strategy, and capability development to support business growth and delivery excellence.

The successful candidate will work closely with Delivery Leaders, Account Leaders, Talent Teams, Experience Management, and Business Executives to align workforce supply with business demand, strengthen talent readiness, and ensure optimal utilization of resources across engagements. The role will provide strategic workforce insights, manage staffing risks, and drive continuous improvement initiatives to enhance workforce effectiveness and operational performance.

This is a high-impact role requiring a blend of workforce strategy, operational leadership, stakeholder management, resource planning expertise, and data-driven decision-making, with a strong focus on enabling sustainable business growth through effective talent deployment and workforce optimization.

Your Key Responsibilities

Workforce Planning & Demand Management

• Develop and execute short-term and long-term workforce plans aligned with business growth objectives.
• Partner with delivery and competency leaders to forecast resource demand, skill requirements, and capacity needs.
• Drive proactive talent planning to ensure the right skills are available at the right time.
• Monitor workforce trends and provide actionable recommendations to leadership.

Resource Deployment & Utilization

• Lead resource allocation across engagements to maximize utilization and delivery outcomes.
• Govern bench management processes and drive timely deployment of available resources.
• Monitor utilization metrics and identify opportunities to improve workforce productivity.
• Facilitate cross-competency and cross-geography staffing opportunities.

Talent Acquisition & Hiring

• Collaborate with Talent and Hiring Managers to define hiring strategies and demand fulfillment plans.
• Review and validate resource requirements, job descriptions, and hiring priorities.
• Support lateral hiring, campus hiring, and strategic workforce expansion initiatives.
• Track fulfillment KPIs including demand aging, time-to-fill, and hiring effectiveness.

Skills & Capability Management

• Maintain visibility of workforce skills, certifications, and competency maturity.
• Identify skill gaps and partner with Learning & Development teams to build capability roadmaps.
• Support workforce transformation and future-ready skill development initiatives.
• Drive certification and upskilling programs aligned with market and business demand.

Stakeholder Management

• Act as a trusted advisor to Competency Leaders, Service Delivery Managers, Delivery Managers, and Business Leaders.
• Present workforce insights, capacity forecasts, and resource strategies to senior leadership.
• Manage escalations related to staffing, hiring, deployment, and workforce risks.
• Build strong relationships across Talent, Operations, and Delivery teams.

Operational Excellence & Governance

• Establish governance frameworks, dashboards, and resource management KPIs.
• Monitor key metrics including utilization, bench aging, deployment velocity, demand fulfillment, and attrition.
• Drive process improvements and automation across workforce management activities.
• Ensure compliance with organizational workforce and hiring policies.

Team Leadership

• Lead and mentor a team of Resource Managers and workforce coordinators.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Drive performance management, coaching, and career development within the team.

Leadership Expectations

This role is expected to operate as a strategic workforce leader, driving talent deployment, workforce optimization, and resource management excellence across the organization.

The Senior Manager will:

• Lead the Resource Management and Workforce Planning agenda for assigned service lines, ensuring alignment between talent supply and business demand.
• Influence senior stakeholders across Delivery, Account, Talent, and Business leadership teams to drive effective workforce decisions.
• Shape workforce strategies and talent roadmaps, enabling scalable growth, capability development, and future-ready skills.
• Coach and mentor Resource Management professionals, fostering a high-performing and collaborative team culture.
• Build credibility as a trusted advisor and subject matter expert in workforce planning, resource deployment, utilization management, and talent strategy.
• Represent the function in leadership reviews, workforce governance forums, hiring discussions, and strategic transformation initiatives.
• Drive a data-driven resource management culture, leveraging workforce insights, capacity forecasts, and utilization metrics to support business growth and delivery excellence.

Skills & Attributes for Success

• Strategic workforce planning and capacity management expertise.
• Strong understanding of resource management processes and workforce analytics.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities.
• Ability to make data-driven workforce decisions.
• Excellent communication, presentation, and leadership skills.
• Experience managing large, complex, and geographically distributed workforces.
• Strong knowledge of talent supply chain, hiring processes, and workforce transformation initiatives.

Qualifications

Required

• Bachelor's degree in Business, Human Resources, Engineering, Technology, or a related discipline.
• 15+ years of overall professional experience in Managed Services or Technology Services
• 5+ years managing workforce planning, resource management, talent operations, or similar functions.
• Experience working with large-scale delivery organizations and global teams.
• Strong knowledge of workforce management tools and reporting platforms.

Preferred

• Experience in consulting, managed services, or global delivery environments.
• Certifications in project management, resource management, workforce analytics, or IT service management.
• Experience with ProFinda, SuccessFactors, Power BI, or equivalent workforce management platforms.

What we look for

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

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