TechOps-SAP-CFIN-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title: TechOps_SAP_CFIN_Senior_3

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP Central Finance (CFIN) Senior Consultant to join the EY GDS Team. As part of our EY GDS - TechOps team, you will be responsible for providing advanced functional support for SAP Central Finance (CFIN) across various regions for our global clients. You will collaborate closely with business stakeholders and cross-functional teams to resolve complex issues, drive enhancements, optimize business processes, and support continuous improvement initiatives.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in delivering high-quality application management services, supporting global clients through best-in-class solutions, automation, and innovation.

To qualify for the role, you must have:

• Bachelor's degree in Engineering/Technology (B.E./B.Tech) or Commerce/Finance (B.Com, M.Com), MBA (Finance), CA, ICWA/CMA, or equivalent professional experience.
• 5-7 years of hands-on experience in SAP Central Finance (CFIN), with knowledge of SAP Finance and SAP S/4HANA Finance, preferably supporting global clients.

Your Key Responsibilities

• Strong experience in SAP Application Management and Production Support environments.
• Responsible for managing SAP CFIN incidents, service requests, defects, and enhancements while ensuring minimal disruption to business operations.
• Lead incident troubleshooting activities by analyzing complex issues, identifying root causes, and coordinating resolution activities.
• Work closely with customers and cross-functional teams to ensure timely resolution of issues and delivery of business requirements.
• Handle change requests with a clear understanding of business processes and system impacts.
• Support business process improvements through configuration changes, automation opportunities, and system optimization.
• Strong understanding of IT Service Management processes including Incident, Problem, Change, and Service Request Management.
• Cross-functional communication skills with experience working in offshore/onsite delivery models.
• Experience in defect analysis, root cause identification, and resolution within SAP Central Finance environments.
• Experience supporting data replication, integration, reconciliation, and financial harmonization across heterogeneous SAP and non-SAP source systems.
• Ability to work independently in a fast-paced and time-critical environment.
• Strong communication, collaboration, analytical, and leadership skills with the ability to work effectively within global teams.
• Flexibility in managing work hours due to the nature of Application Management, including shift support and critical business escalations.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

Ideally, you'll also have:

• Well versed with SAP Central Finance (CFIN) including SAP Landscape Transformation (SLT), Initial Load and Replication, FI/CO Replication, AIF (Application Interface Framework), Key Mapping, Value Mapping, Cost Object Mapping, Central Payments, Central Procurement Integration, Intercompany Processes, Financial Reconciliation, Error Monitoring, Interface Monitoring, Master Data Harmonization, Universal Journal (ACDOCA). Experience with SAP S/4HANA Finance and Central Finance implementations is preferred.
• Experience with CFIN integration points across FI, CO, MM, SD, PP, PS, Treasury, FSCM, Ariba, SuccessFactors, and third-party systems.
• Strong understanding of financial transformation programs, mergers and acquisitions integrations, shared service models, and finance process harmonization.
• Experience supporting SAP SLT replication, AIF monitoring, error handling, reconciliation processes, and month-end and year-end closing activities.
• SAP Certification in SAP S/4HANA Finance or SAP Central Finance is preferred.

What you will do:

• Provide day-to-day Application Management support for SAP applications across IT Service Management processes including Incident, Service Request, Enhancement, Change, and Problem Management activities as a Level 3 Application Management Specialist.
• Lead and coordinate the resolution of complex functional and technical issues, ensuring timely restoration of services and business continuity.
• Perform root cause analysis and drive permanent corrective actions for recurring issues.
• Collaborate with business stakeholders and technical teams to gather requirements, assess impacts, and recommend SAP Central Finance solutions.
• Support delivery of enhancements, minor projects, and continuous improvement initiatives within the SAP Central Finance landscape.
• Develop and maintain functional documentation including configuration documents, process flows, test scripts, and knowledge articles.
• Monitor and support financial data replication processes, interface execution, reconciliation activities, mapping objects, and integration monitoring across source and target systems.
• Mentor and support junior team members by sharing functional expertise, best practices, and troubleshooting approaches.
• Drive process optimization, automation opportunities, and operational efficiencies across support activities.
• Stay current with SAP best practices, emerging technologies, and industry trends to support innovation within the support organization.
• Participate in on-call rotations and provide off-hours support as required to ensure availability and reliability of critical SAP systems.
• Be available to support client requirements across Australia, Asia, Europe, and Americas time zones as needed.

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.