TS Senior Associate Canada Learning Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

TS Canada Learning Coordinator

Job Grade 5

The opportunity

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help plan and deploy small- and large-scale learning and networking events. The incumbent will be assigned to the centralized learning support team and will provide deployment and coordination support across service lines based on business priorities and capacity needs.

Position description:

The Learning Coordinator (LC) is part of the centralized learning support team and is responsible for coordinating the logistics and deployment of learning programs across EY Canada service lines. The role works closely with Learning Services Specialists (LSSs), Learning Leaders (LLs), and other stakeholders to provide agreed-upon support for assigned classes and initiatives.

The LC’s primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications, compliance, and course deployment, including production and pre- and post-course activities. Assignments may support different service lines and programs depending on centralized team priorities, demand, and available capacity.

The location of this position is open.

Your key responsibilities

Learner administration

• Work with assigned service line stakeholders to identify target learners and forecast the number of classes, participants, deployment modality (e.g., Virtual Instructor-led Training, classroom, eLearning, webcast), timing, session counts, and general course planning.
• Support the LSS with data required to finalize learning calendar, schedule participants
• Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
• Work across teams to update and manage rosters to ensure schedules are kept current of any changes
• Support the LSS in the curation of level-based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required.
• Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
• Ensure award of CE credits
• Track and follow up with classroom training no-shows and missed time attestations
• Create and manage learning compliance tracking
• Address ad-hoc learner inquiries, liaising with LSSs & LL when necessary
• Participate in weekly status update meetings with LSSs & LL.
• Assist with TD&L working groups, projects and deployment as needed
• Produce VILT sessions and Teams Live Webcasts

Learning Management System (LMS)

• Set up courses and classes within the LMS, including attendance tracking
• Support and onboard other team members as required
• Monitor continuing Education (CE) compliance
• Update and manage rosters, manage waitlists, cancellations, etc.
• Pull consumption and learning history reports

Virtual learning Producer

• Experience with virtual platforms such as Zoom, Teams, etc. required
• Admit participants, track and monitor attendance and note absences/no-shows
• Draft producer guides for new learning sessions
• Create and manage Polls, Breakout Rooms and Whiteboard
• Monitor Chat

Facilitator support

• Assist the LSS with the administration of the facilitator management tool, including recognition
• Available and accessible to facilitator for troubleshooting and support prior to, during and after class
• Distribute evaluation summary reports to facilitators post session
• Create evaluation summary reports and distribute to LL for program debrief

Budget

• Gather / compile preliminary information for budgets and review with LSS & Learning Leader
• Review invoices and ensure accuracy before sending for approvals and payment
• Support LSS in compiling monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

Skills and attributes for success

• Experience in managing conference logistics, program deployment or project management
• Proficient in Outlook
• Proficient in Excel (filters, vlookups, pivot tables or Power Query).
• Proficient in Zoom, MS Teams, SharePoint and Office 360
• Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
• Bilingual candidate appreciated

This position may require overtime during peak times.

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today.

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