Data Centre IT Operation Team Leader
First seen by Alion on Nov 1, 2026.
Job SummaryThe IT Operations Team Leader is responsible for overseeing the 24/7 monitoring of the IDC data center. This role involves managing on-site data center operations, leading the technical team to improve stability and efficiency, and ensuring zero errors and SLA compliance.Key ResponsibilitiesTeam & On-site Management:Responsible for the technical training and assessment of on-site maintenance engineers.Responsible for the safety management of external personnel during on-site construction and maintenance.As required by the management team, be on duty 24/7 and 5/8 in the IDC data center.Work Order & Process Control:Responsible for work order allocation, tracking, and control of operation progress, and timely communication with order issuers.Familiar with the work order system, proficient in and strictly adheres to SOPs (Standard Operating Procedures).Capable of independently completing all work orders according to SOPs and work order requirements, with insights into SOP process development, quality control, and efficiency improvement, and the ability to continuously optimize these aspects.Responsible for regularly adding, organizing, and updating on-site operation and maintenance experience, and submitting it to the project team for review.After approval, assist the project team in updating the "SOP".Troubleshooting & Risk Management:
Qualifications
Familiar with IDC data center environment and monitoring system, able to identify and recognize risks through inspections.
Able to quickly and accurately handle emergency events according to EOP process, complete event data recording and preliminary event report output.
Possess the ability to trace, analyze, review, and summarize the root causes of events.
Able to assist network engineers and server experts in troubleshooting and resolving complex issues, ensuring zero-failure and efficient delivery.
Working proficiency in English is required, with the ability to communicate effectively in English in daily operations, team discussions, and work-related documentation.