Operations Supervisor

Responsibilities

The Company Our client, a well-established international company specializing in transportation and logistics, is looking for an Operations Supervisor to join its facility in Lachine, Montreal. Operating in a fast-paced environment where service quality, operational efficiency, and teamwork are essential, the company is looking to strengthen its management team to support its transportation and delivery operations. The Role Reporting to the Operations Manager, you will be responsible for the daily supervision of pickup and delivery operations, as well as the management and development of a team of drivers. You will ensure smooth daily operations, monitor performance objectives, and foster employee engagement within a unionized environment. This position is ideal for a hands-on leader with a collaborative management style, strong interpersonal skills, and the ability to effectively manage operational priorities. Key Responsibilities

• Supervise and coordinate daily transportation, pickup, and delivery operations, ensuring compliance with service standards and delivery timelines.
• Lead, motivate, and support drivers to maintain a positive and high-performing work environment.
• Manage employee schedules and ensure effective resource allocation based on operational requirements.
• Collaborate closely with dispatch teams to optimize delivery routes and resolve day-to-day operational issues.
• Monitor key performance indicators (KPIs) related to productivity, service quality, and operational efficiency.
• Identify performance gaps and implement corrective actions and continuous improvement initiatives.
• Participate in the recruitment, onboarding, training, and development of employees.
• Manage employee performance and address disciplinary matters in accordance with established procedures and applicable collective agreements.
• Support fleet management activities, including vehicle availability and maintenance coordination.
• Ensure compliance with occupational health and safety regulations and promote a strong safety culture.
• Respond effectively to operational emergencies, unexpected disruptions, and changing priorities.
• Prepare operational and administrative reports to support performance monitoring and management decisions.
• Depending on the assigned scope, coordinate independent contractor drivers and oversee related invoicing activities.

Qualifications

Candidate Profile

• Minimum 3 years of experience in team supervision or management, ideally within transportation, delivery, distribution, or logistics.
• Experience working in a unionized environment, with a good understanding of collective agreements and labour relations.
• Good knowledge of transportation, delivery, dispatch, and driver management operations.
• Experience in fleet management or coordination, including vehicle maintenance monitoring.
• Proven ability to monitor and analyze operational KPIs and implement performance improvement initiatives.
• Good understanding of occupational health and safety regulations.
• Experience with continuous improvement and process optimization is an asset.
• Knowledge of Montreal's road network and local delivery operations is a strong asset.
• Knowledge of dangerous goods regulations and procedures is an asset.
• Relevant college or university education.
• Bilingualism in French and English is required. Personal Skills
• Hands-on leadership with a collaborative and engaging management approach.
• Excellent communication and interpersonal skills, with the ability to build trust and maintain positive relationships with employees.
• Strong decision-making skills and the ability to respond quickly to operational challenges.
• Autonomy, initiative, and a strong sense of accountability.
• Excellent organizational and time management skills, with the ability to handle multiple priorities.
• Adaptability and flexibility in a fast-paced, constantly evolving operational environment.
• Ability to support teams through change and promote continuous improvement.

Experience

Candidate Profile

• Minimum 3 years of experience in team supervision or management, ideally within transportation, delivery, distribution, or logistics.
• Experience working in a unionized environment, with a good understanding of collective agreements and labour relations.
• Good knowledge of transportation, delivery, dispatch, and driver management operations.
• Experience in fleet management or coordination, including vehicle maintenance monitoring.
• Proven ability to monitor and analyze operational KPIs and implement performance improvement initiatives.
• Good understanding of occupational health and safety regulations.
• Experience with continuous improvement and process optimization is an asset.
• Knowledge of Montreal's road network and local delivery operations is a strong asset.
• Knowledge of dangerous goods regulations and procedures is an asset.
• Relevant college or university education.
• Bilingualism in French and English is required. Personal Skills
• Hands-on leadership with a collaborative and engaging management approach.
• Excellent communication and interpersonal skills, with the ability to build trust and maintain positive relationships with employees.
• Strong decision-making skills and the ability to respond quickly to operational challenges.
• Autonomy, initiative, and a strong sense of accountability.
• Excellent organizational and time management skills, with the ability to handle multiple priorities.
• Adaptability and flexibility in a fast-paced, constantly evolving operational environment.
• Ability to support teams through change and promote continuous improvement.