Associate Client Solutions Consultant

About us

At Fenergo, we’re not just building software-we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management-we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant-they’re confident. Where technology doesn’t just meet regulations-it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future-together.

About the role

Fenergo is committed to hiring the highest quality staff. From small beginnings, we have assembled an excellent team of business and technical staff who have enabled our company to grow rapidly on the international Financial Services stage. Over the last number of years, we have become the market leader in the Client Lifecycle Management and Regulatory Compliance arena.

We thrive on the challenge of building our product and continuously improving our people, processes and knowledge to meet the needs of our growing customer base. We are a young company, excited by the future, and we are looking for people who will share this journey with us. We have a number of opportunities that allow for rapid personal and career development for the right candidate.

The Client Solutions team works closely with our Global Sales Teams, who identify potential opportunities, and we then provide detailed business and technical support throughout the sales cycle. We also work closely with our Product team, identifying gaps and opportunities and contributing directly to the product roadmap and our future success.

This is a client-facing role. You will build relationships and act as the first point of contact with the client's stakeholders and subject matter experts. The role requires absolute professionalism in advising clients and guiding them through a multi-faceted change process, so that they see early and continuous value in their organisations.

Core Responsibilities

For each prospect engagement, you will work alongside the sales team and other internal stakeholders, including the regulatory team, professional services and a technical team, to guide the client through the following key tasks:

• Ensure that the Fenergo application is presented in the best light with new and existing customers.

• Deliver product demos that show how Fenergo can help clients achieve meaningful and rapid improvements in their organisation. This includes demo preparation, delivery and follow-up on outstanding questions.

• Understand client challenges and develop the solutions necessary to win new business.

• Lead and conduct onsite engagements to understand customer processes and requirements, and to facilitate architecture and solution discussions.

• Work with prospective clients to align their tactical and strategic challenges with the implementation of the Fenergo product across their organisation.

• Proactively scope the functional and technical requirements needed to address customer requirements, assess customers' met and unmet needs, and recommend solutions that optimise value for both the customer and Fenergo.

• Maintain and expand your working knowledge of the Fenergo product, and provide feedback to the Product organisation on enhancements.

• Work with Sales Ops Support to complete RFx documents on behalf of the company.

• Use knowledge of competitive solutions to help the sales organisation propose the optimal solution for the customer.

• Ensure that the sales and professional services organisations are properly aligned to achieve client and sales objectives.

• Build strong relationships within the project team, client teams and the internal Product Management team.

• Keep abreast of product, regulatory and industry changes.

Requirements

Core Competencies

• Excellent client-facing skills, with the ability to 'own the room'. Soft skills include communication, co-ordination and negotiation.

• Mandarin, Cantonese or Malay speakers will be preferred.

• A natural leader who looks to ensure a positive outcome for the organisation.

• Understands business goals and market perceptions, and how the Client Solutions team impacts both.

• A seeker of information, internal and external, to help drive the right approach and lead to the right outcomes.

• Knowledge of the organisation's offerings, with a strong focus on attention to detail.

Education and Experience

• A degree or Master's in Business, Management Consulting, Business Information Systems or a similar related qualification. A degree in Business Analytics or Quantitative Studies is a plus.

• Experience in the Financial Services industry, or in a software company in a different industry, is an advantage but not mandatory.

Through a combination of formal training, programmes and self-learning, successful candidates will quickly build on the experience of the team around them and develop a strong understanding of the principles of the Fenergo platform.

Is this you?

We are looking for people who are passionate about using our technology to solve customer problems. If you are self-motivated, detail-orientated and confident communicating your ideas both verbally and in writing, we would like to hear from you. A new and exciting chapter in your career could be waiting.

Benefits

Our promise to you

We are striving to become global leaders across financial crime we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs.

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you?

• Healthcare cover through Cigna
• Vision care is also offered through the Cigna plan
• Life Assurance and Disability Income Insurance through HSBC
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.