Warehouse Supervisor - 1421

What You'll Do:

• Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution

• Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors

• Allocate labor across operational areas based on volume, staffing availability, and daily priorities

• Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery

• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation

• Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management

• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time

• Manage access control across assigned communities, maintaining proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; promptly report any lost or missing access devices to the Warehouse Manager

• Monitor and resolve open customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed

• Model and reinforce a culture of safety and wellbeing on the floor - going beyond compliance with Fetch policies, OSHA regulations, and security standards - by identifying and addressing hazards immediately, ensuring all workplace injuries are reported promptly, and coaching team members on safe work practices throughout every shift

• Maintain a clean, organized, and properly equipped work environment throughout the shift, including any site-specific equipment or cold storage areas

• Serve as an on-site point of contact for residents, vendors, and third-party agencies, utilizing company SOPs to de-escalate situations and resolve concerns appropriately

• Identify and escalate major operational barriers; support continuous improvement initiatives, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed

What You'll Need:

• 1+ years of experience in a warehouse, logistics, delivery, or operations environment; prior supervisory or team lead experience preferred

• Comfortable using technology platforms and mobile applications to manage workflow and track performance; ability to learn the Fetch WMS quickly required

• Strong verbal and written communication skills with the ability to direct a team clearly and professionally

• Ability to make sound operational decisions independently during a shift without direct manager oversight

• Reliable, flexible when needed, and available to work a fixed schedule of front half or back half of the week, and including holidays as required

• Must be able to lift 50+ pounds and remain on your feet for the duration of a shift

• Maintain a valid driver's license and successfully complete Fetch's required motor vehicle record screening and criminal background check necessary to operation a company vehicle

• High school diploma or equivalent required; relevant experience in lieu of formal education may be considered