General Manager – Eswatini

Vacancy: General Manager - eSwatini

A position for a General Manager exists within eSwatini reporting to the Regional Executive. The General Manager is responsible for overseeing daily business operations and ensuring compliance to contractual requirements in the Guarding space, as well as the CIT division. Always maintain a professional working relationship with Executives, Regional Managers, Branch Managers, Staff and Clients.

Experience, Requirements and Qualifications:

• Matric certificate (Grade 12)
• No criminal record or any pending cases
• At least 8-10 years’ experience in the Operational Security industry.
• Computer literate and proficient on all Microsoft programs.
• Valid driver’s license with own reliable transport.
• Knowledge of business process, function and acumen.
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Operational experience in numerous fields within the Security Industry, especially Guarding.
• Finance understanding and knowledge of excel.
• Knowledge of ISO 9001:2000 Quality Management and requirements.
• Must have knowledge of the local legislation
• Must have experience managing CIT Operations

• Firearm Competency - Business Purpose.
• Should reside in the eSwatini - Matsapha Area or willing to relocate.

Job Description: (Not totally inclusive)

• Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.
• Oversee all staff, budgets and operations of the respective business area.
• The formulating of overall strategy, managing people and establishing policies and procedures.
• To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
• Researching and identifying growth opportunities to ensure growth and profit rising.
• Engage with current and potential clients in order to market and sell an end-to-end integrated solution.
• Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
• Set and manage goals for new business.
• Financial management of business.
• Ensure that feedback on projects is always provided to Regional Executive.
• Overseeing daily business operations and ensuring compliance to contractual requirements.
• Develops, reviews, updates and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth.
• Training lower-level managers and staff. Ensuring subordinates are in line with company policies and procedures.
• Creating, managing budgets, optimize expenses, improve revenue, identify and manage risks.
• Oversee recruitment and training of employees.
• Evaluate and improve, performance and productivity.
• Evaluate and improve financial performance.
• Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
• Generating reports and giving presentations.
• Coordinating divisional department activities.
• Prepare and present daily, weekly and monthly reports for superiors.
• Consistently provide strong leadership to business, management team and employees by communicating vision, strategy, direction.
• Ensure compliance with regulated Legislation and Acts.
• Customer satisfaction reports.
• Ensure all clients are services as per Contractual requirements.
• Maintain High Risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk.
• Develop and maintain training of subordinates, through formal training and direct mentoring.
• Ensure all major Special Projects / events are organized.
• MANCO requirements feedback.
• Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised.
• Complete Fleet schedule, including technology installed and site deployed, asset management.
• Complete Firearms schedule, including responsible Managers and allocated staff utilising firearms, asset management.
• Ensure all monthly reports are verified and signed off per division. Monthly feedback to be provided at MANCO, Executives and COO.

Competencies Required

• Excellent presentation & Communication skills
• Outstanding organizational
• Negotiation and conflict management skills
• Customer focus with continuous improvement skills.
• Leading and management competencies - Providing Leadership
• Investigating Issues
• Strong analytical and critical thinking ability
• Problem solving aptitude
• People Management skills
• Structuring Tasks
• Persuading and influencing
• Creating Innovation and Adjusting to Change
• Business acumen
• Deadline Driven
• Driving Success
• Showing Resilience

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.