Operations Manager
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Oct 28, 2026. Fidelity Services Group scores B on the Alion truth index.
FCS
Reporting to the Branch Manager
The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.
Minimum Requirements:
Clear Criminal record
PSIRA accredited with a minimum Grade C qualification
Cash In Transit (CIT) certificate
Firearm competency - with a minimum handgun (for business purposes) qualification
Computer literate (compulsory)
At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
CIT management/ supervisory experience is advantageous
Knowledge of HR/ IR
Knowledge of ISO9001:2015 quality management and its requirements
Knowledge of Transtrack
Strong planning, leadership, organisational and interpersonal skills
Valid driver’s license and own transport
Able to work under pressure
Prepared to work irregular hours
Clear disciplinary record
Key Performance Areas (not totally inclusive):
Responsible for all operational issues to the entire client base of his/her branch - through daily communication/ instruction giving and follow up with employees
Ensure all clients are serviced as per contractual requirements
Maintain good relations between the Branch and the client regarding services rendered
Manage staff and client retention
Risk management
Ensure all administrative responsibilities relating to daily operational requirements are complete
Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
Accident prevention and reporting
Take preventative actions towards any suspicious activity
Liaise with management and all staff
Personnel Management - deal with HR/ IR related issues
Overall Transtrack duties
Ensure security and manage movement of CIT schedules during transit
Other Personality Attributes and core competencies:
Must be honest and reliable
Must have good verbal and language abilities
Must be assertive
Pay attention to detail
Customer service and relations
Willing to work long hours
Planning and organising skills
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.