Marketplace Onboarding Coordinator
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
The Marketplace Onboarding Coordinator will be responsible for coordinating Provider activities, including marketplace Provider and Service Company verification, Persona IDV verification and onboarding. Key to this role is being able to remove barriers for new Providers and make recommendations to remove friction during the onboarding experience.
Responsibilities include handling marketplace provider cases and queues and assisting new Providers and Service Companies with quickly and seamlessly onboarding onto Field Nation.
The Marketplace Onboarding Coordinator must be able to clearly identify friction in the onboarding experience and remove blockers, accelerate user adoption through advising Providers on product features. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must.
What you'll get to do:
- Responsible for new Provider marketplace conversion rates and time to access for new Provider and Service Company customers.
- Assist new Providers with onboarding onto Field Nation.
- Provide Platform Demo/Training for high-value providers.
- Consult with early High Value Providers and Service Companies to understand their business objectives and goals.
- Set, communicate, and track against internal and external timelines to ensure successful onboarding.
- Collaborate with several internal departments including Sales, Customer Success, Product Management, and Marketing.
- Serve as an escalation point of contact during Provider and Service Company onboarding.
- Make effective decisions when presented with multiple options for how to progress with the project.
- Effectively communicate program recommendations to relevant stakeholders.
- Produce accurate and timely reporting of program status throughout its life cycle.
- Work under moderate supervision with some latitude for independent judgment.
- Measure, analyze and report key trends in program performance and drive opportunities to improve.
You might be a good fit if you have:
- Excellent communication skills (verbal and written) with a consultative style.
- Detail oriented and organized.
- Must be comfortable using Microsoft Excel.
- Ability to clearly present material and recommendations.
- A highly motivated team player with a proactive approach to work.
- A finisher/completer with a high level of personal ownership of team performance.
- Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit.
- Able to work well with colleagues within different areas of expertise.
- Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure.
Position Type/Expected Hours of Work:
- This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
- Shift: 9 hours/day - 5 days per week (Mon-Fri)
- Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
Office Location:
- Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
- BDT 40,000-50,000 (Monthly)
Why we think you'll love it here:
- Field Nation LLC Performance Reward - Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus - Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus - Incentives for successful employee referrals.
- Gratuity - Honoring your long-term dedication
- Leave Encashment - Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance - Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership - Stay fit, active, and energized.
- Complimentary Lunch / Dinner - Because good work needs good food.
- Unlimited Tea & Coffee - Keep the energy flowing.
- Transportation - Helping you get to work hassle-free.
- Mobile Data Allowance - Allowances to ensure connectivity.
- Career Development Budget - Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) - balance is key.
- Summer & Winter Field Weeks - Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget - Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts - Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits:
- Paid Time Off - Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
1. Compensation & Financial Rewards
Because hard work should feel like winning.
2. Health & Wellness
Your body, mind, and family matter.
3. Daily Operations & Office Perks
4. Professional Development
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.