Membership Development Manager

Description

Job Title: Membership Development Manager

Department: Retail Delivery

Reports to: SVP of Retail Delivery

Hours per Week: 40 hrs./week Salary Exempt

Company Summary

Welcome to Financial Plus Credit Union (FPCU)- The Place that brings Dreams within Reach.

At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.

We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier.

FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up, we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.

Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team!

Position Summary

The Membership Development Manager will be responsible for identifying, building and nurturing new and existing relationships with key business’s, segments, and strategic partners, fostering community engagement, and driving credit union growth. This position requires a bold, proactive and entrepreneurial approach to identifying opportunities, establishing strategic partnerships, and living our brand in the community.

Essential Functions & Primary Responsibilities

Business Development:

• Identify, pursue, and secure partnerships with businesses and organizations that align with the credit union’s strategic goals.
• Collaborate with internal teams to develop and implement membership development strategies that support growth objectives.
• Maintain an understanding of the local market and industry trends to identify potential business opportunities.

Relationship Management:

• Serve as the primary point of contact for business partners and strategic segments, ensuring excellent service and support throughout the partnership lifecycle.
• Cultivate strong relationships with existing branches and business partners, ensuring mutual value is delivered.
• Address partner concerns and opportunities in a timely and effective manner.

Community Engagement & Networking:

• Actively network and engage with community organizations, local businesses, and key stakeholders to establish meaningful, long-term relationships.
• Represent Financial Plus Credit Union at community events, business expos, and networking forums to enhance visibility and secure business opportunities.

Strategic Planning & Execution:

• Collaborate with leadership to create and execute strategic plans that drive member growth and business development.
• Develop and maintain a network of influential business contacts that contribute to the success of the credit union’s goals.
• Monitor and report on the success of partnership initiatives, adjusting strategy through weekly plans and team meetings.
• Enforces compliance with all federal and state laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Asset Controls (OFAC) requirements, and should request legal interpretation as necessary to identify compliance concerns.
• Adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities.
• Must be bondable.
• Perform other duties as assigned.

Requirements

Education & Qualifications

• Bachelor’s degree in business, Marketing, Communications, or a related field (preferred).
• 3+ years of experience in business development, relationship management, or a similar role.
• Proficiency with Microsoft 365 and relevant systems

Skills and Abilities

• Strong communication and interpersonal skills, with a proven ability to build and maintain professional relationships.
• Knowledge of financial services industry and credit unions.
• Ability to think strategically and execute tactically.
• Self-motivated, goal-oriented, and able to work independently and collaboratively.
• Familiarity with the local business community and market is highly desirable.
• Ability to attend community events and meetings potentially outside of regular business hours.
• Valid driver’s license and reliable transportation for local travel.
• Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
• Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
• Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
• Adaptable, resilient, and comfortable navigating change in a fast-moving environment
• Embraces innovation and continuously seeks better ways to serve members and support teams

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. Exerts up to 25+ pounds of force occasionally
• The noise level in the work environment is professional and typically moderate

Additional Information

This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.

At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee-every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.

Salary Description

$60k Annual Base + Incentive