Site Reliability Engineer, Reuters

Job Description

Own the web delivery layer that keeps Reuters’ content platform available, fast, and easy to configure for customers around the world. You will provision and maintain origin and CDN infrastructure, define the reliability targets that protect the platform, and automate the manual work that slows launches and incident response. This is a hands-on role at the center of how one of the world’s most trusted news organizations reaches billions of people every day.

Reuters employs over 2,700 journalists across nearly 200 locations and delivers real-time text, images, and video in more than 20 languages. You will report into the Software Engineering organization and work with internal engineering teams and external clients to coordinate launches, upgrades, and delivery timelines. Participation in a global, multi-timezone on-call rotation is part of the role.

Key Responsibilities

• Own origin and CDN provisioning for Reuters’ content platform, including site and domain hostnames, SSL enforcement, redirects, static and root files, and authentication headers, from initial setup through ongoing maintenance.
• Define and track SLIs, SLOs, and error budgets for the platform’s delivery layer, and lead or contribute to blameless postmortems that drive follow-up actions to closure.
• Maintain infrastructure as code so provisioning and configuration stay repeatable, auditable, and ahead of traffic growth through capacity planning.
• Diagnose and resolve delivery issues affecting site availability and performance, using logs, metrics, and alerts as part of a global on-call rotation.
• Automate manual, repetitive delivery tasks and adopt AI-assisted tooling for log and alert triage, anomaly detection, and runbook generation to speed up diagnosis and reduce toil.
• Manage launch tickets and execute site upgrades, coordinating timelines with internal engineering teams and external clients.
• Build tooling that reduces time-to-launch and configuration errors across the content platform.

Required Qualifications

Education and experience

• 7+ years configuring highly scalable, customer-facing applications

Technical skills

• HTTP, caching, and CDNs for large-scale public sites
• Analyzing application and cloud performance using logs, metrics, and alerts
• HTML, CSS, and JavaScript
• At least one server-side language: Python or Node.js
• Infrastructure as code, such as Terraform or CloudFormation

Core competencies

• Systems ownership: taking full responsibility for the reliability and performance of the systems you run
• Automation mindset: identifying repetitive work and building durable solutions to eliminate it
• Incident response: diagnosing production problems calmly and driving root-cause analysis to closure
• Cross-functional communication: conveying status and risk clearly to technical and non-technical stakeholders
• Problem-solving at scale: approaching delivery challenges for large, globally distributed audiences

Preferred Qualifications

Additional experience and technical skills

• Building and deploying web applications in the cloud, with AWS preferred
• Familiarity with Akamai or comparable CDN providers
• Experience in DevOps teams owning the full lifecycle of their services
• Comfort working across a global, multi-timezone team

Additional qualities that help candidates stand out

• A demonstrated interest in driving automation, including exposure to AI-assisted operational tooling

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $110,000 USD - $204,200 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 11/08/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com